Customer Plugin

 

The Customer plugin helps you quickly join a remote support session right from your desktop, eliminating the need to navigate to the website each time.

  1. Click the download icon in the home page's top-right corner.

  2. Choose either Windows or Mac OS under the For customer in Remote support category based on the remote device's Operating system.

Windows OS

  • Once you have selected Windows under Remote support, choose the installation preference: EXE or MSI.

  • The technician can either send by email or copy and share the respective link with the customer.

     

Note : Choose EXE for a single-user installation, and MSI for installing on all users on the remote device.

EXE Installation

Once shared, the customer needs to download and double-click on the CustomerPlugin.exe file to complete the configuration process.

Note: For silent installation of the customer plugin application the following arguments /s or /silent can be used.

MSI Installation:

  • The customer needs to download and extract the zip file.

  • Once extracted, double-click the ZACustomerPluginApp file within the extracted folder.

  • Proceed through the Setup Wizard by clicking Next.

 

Accept the License Agreement terms and click Next to proceed.

 

Once the Customer plugin is installed, the customer can join the remote support session by entering the session ID shared by the technician along with their name and clicking JOIN SESSION.


Additionally, customers have the convenience of using a desktop shortcut to join sessions at any time in the future.

 

Mac OS

Once selected Mac OS under Remote Support, the technician can either send by email or copy and share the respective link with the customer.

Customer needs to download and extract ZohoPlugin zip file from the provided link and double-click on ZohoPlugin.pkg file to initiate the configuration process.

Click Continue in the prompt and follow on-screen instructions to install.

Click Install.

Customer needs to provide Mac's password when prompted and click OK in the following prompt.

Once the Customer plugin is installed, the customer can join the remote support session by entering the session ID shared by the technician along with their name and clicking JOIN SESSION.