Preferences

Preferences feature allows you to choose the type of technician console, disable clipboard sharing, enable inactive session timeout, lock the remote computer at the end of every remote support session and customize the notifications to be shown to your customer. Also, it helps you to improve the performance of the remote computer by allowing you to disable wallpaper, disable aero theme and hide window contents on drag. 

          

1. Go to Settings > General > Preferences > Technician Console.
2. You can choose the type of Technician Console by choosing either ActiveX (Native Application) or HTML5 (Browser-based Application). Click  here  to know more about Technician Console.

With the Remote Support settings you can enable a few options that would help you during a remote support session.
To uninstall customer application at the end of the session:

Click on the checkbox beside Uninstall customer application after session ends to uninstall the customer application on the remote computer at the end of every session.

To get a desktop notification when a customer joins a session:
Click on the checkbox beside  Show a desktop notification when a customer joins a session  to get a desktop notification as and when a customer joins the session.

To disable clipboard sharing:
You can use Disable Clipboard Sharing to deny permissions for the technician or the customer to copy and paste from each other's computer. 

1. Click on the check box given beside Disable Clipboard Sharing.
2. Choose From Customer's Computer to disable clipboard sharing from the customer's computer.
3. Choose To Customer's Computer to disable clipboard sharing to the customer's computer.
4. You can choose the option Both to disable clipboard sharing for both.
    

To enable idle session timeout:
You can use Enable Idle Session timeout to terminate a session if the customer's computer is left idle beyond the specified time limit. A reminder will be displayed 90 seconds before the session is about to end. The technician can choose to end or continue with the session.  

1. Click on the check box given beside Enable Idle Session Timeout.
2. Fill the time in minutes for the inactive session timeout in the space given beside Timeout .
3. Choose Disconnect Session to terminate the session on exceeding the inactive session timeout limit.
4. Choose Disconnect Session and Lock the remote computer to terminate the session and to lock the remote computer on exceeding the inactive session timeout limit.  

 

To lock the remote computer at the end of every remote support session:

Click on the checkbox Lock the remote computer at the end of every remote support session to lock the remote computer at the end of every remote support session.

Note: This feature works only for Windows. 

Use Performance to reduce data consumption and to improve the performance of the remote computer during a support session by disabling wallpaper, disabling aero theme and hiding window contents on drag. 

1. Click on the checkbox given beside Disable wallpaper on the remote computer screen during a support session to disable wallpaper on the remote computer during a support session.
2. Click on the check box given beside Disable aero theme on the remote computer screen during support session to disable aero theme on the remote computer during a support session.
3. Click on the check box given beside Hide window contents on drag to hide window contents on drag during a support session.

Blacken Screen

Blacken Screen feature allows you to work on a remote computer privately by blacking out the remote screen. Use the checkbox to enable the Blacken Screen feature at the customer's end.