Optimize Screen resolution
Once a Remote support session is established, the display of the remote device that is connected with, may or may not fit the window size of the technician. The screen resolution feature allows the technician to choose the resolution that best fits the window.
When connected for a remote session in Zoho Assist, if the resolution of the remote window is lower than the technician window resolution, then the users can modify the display resolution settings during the session and fit the remote screen resolution to their screen resolution.
This feature is available only when connecting to a remote Windows OS device.
WEB CLIENT TECHNICIAN CONSOLE
Before Resolution optimization
After Resolution optimization
WINDOWS NATIVE CLIENT TECHNICIAN CONSOLE
Before Resolution optimization
After Resolution optimization
Note
The original resolution is reverted under these following scenarios
On Shutdown
On Session End
On Agent Crash
On User Account switching