File Transfer  

File transfer feature in Zoho Assist allows technician to send and receive files between the technician's computer and the remote computer during a remote support or unattended access session. File transfer feature is beneficial for efficient troubleshooting, easy documentation and seamless software updates. For file transfers without screen sharing, learn more about the Independent File Transfer feature.

To transfer files during an active remote session

In Windows Native Client Technician console:

Once the session is connected, the file can be transferred, by clicking the Files & Folders option from the top panel. A File Transfer window will appear, as shown below.

To transfer a file from a remote device to the technician's device:

• Select the file(s) from the remote device.

• Choose the destination path in the technician's device.

• Click Receive 

   

To transfer a file from the technician's device to the remote device:

• Select the file(s) from the technician's device.

• Choose the destination path in the remote device.

• Click Send.           

In the Web Client Technician console:    

To transfer file from or to a remote Windows OS device:  

Once the session is connected, Choose either choose Native client or Web client under Files in the left tab to initiate the file transfer.

Web Client  

On choosing Web Client, A file transfer window will be shown. You can either click SEND FILES or drag and drop files to send files to the remote device.

To receive files from the remote device, click RECEIVE FILES and choose the file to be transferred from the remote device.

Native Client

Once chose Native client, Click Install in the one-time installation prompt as shown below.

Upon successful installation, a File Transfer window will appear, as shown below.

 To transfer a file from a remote device to the technician's device:

• Select the file from the remote device.

• Choose the destination path for the file in the technician's device.

• Click Receive. 

   

To transfer a file from the technician's device to the remote device:

• Select the file from the technician's device.

• Choose the destination path for the file in the remote device.

• Click Send.