Technician Survey
The Technician Survey feature allows technicians to share their valuable feedback, contributing to the improvement of remote service quality. After the completion of a remote session, technicians are prompted to fill out a survey form, providing insights into the remote assistance experience. These responses can be compiled into Survey Reports for detailed analysis at a later stage.

To create a survey:

To create a new Technician survey, navigate to Settings > General > Survey >Technician.
Click Create New Survey and provide details like Survey Name and Description, and select the session type from the drop menu.
Click Add Question and choose from various question types, such as single choice, multiple choice, short answer, drop-down, or star rating. Enter the question and provide the appropriate choices.
Click on Add New Question to add further more questions.
Use the provided checkbox to mark questions as mandatory.
Once questions are added, click Create Survey.
Surveys can also be created department-wise.
After creation, click Publish to publish the survey to make it available for technicians at the end of each session.
Technicians will be displayed with the survey at the end of each session only when it is published.

To preview, view, edit, and delete the Survey
Click the three-dot icon and choose either edit or delete.
To preview a created survey, click the Preview icon located under the Action column.
To view a created survey, hover the cursor over the survey and click on it.

Survey reports can be viewed in two ways:

Access Survey reports by clicking the Survey Reports icon under the Action column for the respective survey.
Alternatively, you can access the survey reports by navigating to Reports > Survey Report > Technician. Reports can be filtered by Survey, Session Type, Technician type, and Time period.
The Survey Report overview includes details like Technicians, conducted sessions, sessions with surveys, and survey responses.
Choose Overall Summary to view the graphical summary of all technicians' responses.
Select Individual summary for detailed individual technician survey responses.