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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

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Online website builder with extensive customisation options.

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Website conversion optimization and personalisation platform.

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End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Manage all your local business listings on a single platform.

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Live chat app to engage and convert website visitors.

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Digital signature app for businesses.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Sync, manage, and convert leads across channels seamlessly.

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Online community platform for individuals and businesses to grow their network and brand.

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Unified marketing platform for marketing teams.

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eCommerce platform to manage and market your online store.

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Helpdesk software to deliver great customer support.

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Remote support and unattended remote access software.

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Interactive remote assistance software with augmented reality.

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End-to-end field service management platform for service businesses.

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Live chat app to engage and convert website visitors.

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Voice

Cloud Contact Center Software for businesses.

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The all-in-one toolkit for solopreneurs.

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Appointment scheduling app for consultations with customers.

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Unified platform for customer service and support teams.

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Books

Powerful accounting platform for growing businesses.

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100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

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Powerful stock management and inventory control software.

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End-to-end billing solution for your business.

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Checkout

Collect payments online with custom branded pages.

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Payroll software with automated tax payments and filing.

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The all-in-one toolkit for solopreneurs.

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Practice

Practice management software for accounting firms.

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Sign

Digital signature app for businesses.

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eCommerce platform to manage and market your online store.

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Finance Plus

All-in-one suite to manage your operations and finances.

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Secure email service for teams of all sizes.

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Online meeting software for all your video conferencing & webinar needs.

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Word processor for focused writing and discussions.

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Spreadsheet software for collaborative teams.

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Create, edit, and share slides with a sleek presentation app.

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Beautiful home for all your notes.

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Stay in touch with teams no matter where you are.

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Connect

Employee experience platform to communicate, engage, and build positive employee relations.

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Bookings

Appointment scheduling app for consultations with customers.

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Shared inboxes for teams.

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Online file management for teams.

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Digital signature app for businesses.

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Powerful collaborative work platform for teams.

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Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

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Calendar

Online business calendar to manage events and schedule appointments.

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Knowledge and learning management platform.

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Cloud Contact Center Software for businesses.

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Collaborative task management for individuals and teams.

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Tables

Work management tool to connect people, processes, and information.

Tables
 
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Collaborative online PDF editing tool.

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Application suite built to improve team productivity and collaboration.

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People

Organize, automate, and simplify your HR processes.

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Intuitive recruiting platform built to provide hiring solutions.

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Effortless expense reporting platform.

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Manage temporary staffing with an employee scheduling solution.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Digital signature app for businesses.

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Comprehensive HR platform for seamless employee experiences.

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Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
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Secure multi-factor authenticator (MFA) for all your online accounts.

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Vault

Online password manager for teams.

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Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
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Interactive remote assistance software with augmented reality.

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Assist

Remote support and unattended remote access software.

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Test automation software to build, manage, execute, and report testcases.

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Automate manual, tedious, and repetitive tasks easily.

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Analytics

Modern self-service BI and analytics platform.

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Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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AI-powered data preparation service for your data-driven organization.

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Harnessing IoT analytics for real-time operational intelligence.

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Projects

Manage, track, and collaborate on projects with teams.

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Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

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Creator

Build custom apps to simplify business processes.

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Flow

Automate business workflows by creating smart integrations.

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Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
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RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
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Apptics

Application analytics for all apps.

Apptics
 
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Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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Build, deploy, and scale IoT solutions for connected businesses.

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AI-powered data preparation service for your data-driven organization.

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Low-code IoT platform and solutions for connected businesses.

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Unified platform to deliver top-notch customer experience.

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Unified platform for customer service and support teams.

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All-in-one suite to manage your operations and finances.

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Comprehensive HR platform for seamless employee experiences.

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Application suite built to improve team productivity and collaboration.

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Unified marketing platform for marketing teams.

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All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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One stop for all your remote access and RMM needs

Zoho Assist - comprehensive RMM software, comes with an array of features that enhance your everyday productivity and efficiency.

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One stop for all your remote access and RMM needs
Awards and Reviews

The best remote access for RMM software

Best ratings across software review sites

  •  4.6 / 5
  •  9 / 10
  •  4.6 / 5

“It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”

William GoveiaIndiana Limestone, Ind.

What is RMM in Zoho Assist?

Remote Monitoring and Management in Zoho Assist is a comprehensive suite of tools designed to enable IT professionals and support technicians to remotely monitor, manage, and maintain a network of remote devices.With Zoho Assist's RMM capabilities, technicians can monitor system metrics such as CPU usage, memory, disk space, and network performance, facilitating to identify potential issues or errors before they lead to complete system failures. This remote monitoring capability streamlines your IT operations, increases your efficiency, and relatively reduces downtime, ultimately elevating the overall reliability and performance of an enterprise's IT infrastructure.

RMM in Zoho Assist

What platforms do we support?

  • Windows
  • MacOS
  • Linux
  • Android
  • iOS
  • Raspberry Pi

Command Prompt

You can access the Command Prompt under Diagnostic Tools on the remote computer to diagnose and resolve issues effectively. By accessing the Command Prompt, you can run various diagnostic commands, quickly perform troubleshooting tasks, check remote system information, and more.

Task Manager

Assist's Task Manager provides you with limited control over programs running on a remote computer during a remote support session. In addition to giving you remote control and diagnostic capabilities, you can instantly view a list of programs that are running, terminate unresponsive tasks, and start or stop specific processes to troubleshoot issues

Device Manager

The Device Manager provides a comprehensive view of the devices associated with the remote computer during an ongoing remote access RMM session. Use this feature to display a list of hardware components and peripherals connected to the remote computer for insights into configurations, graphics cards, network adapters, USB devices, and more.

Groups

Zoho Assist's Group Management feature provides users with seamless control over local users and groups on a managed computer during a remote access and control session. This functionality enables you to view and manage user accounts and group memberships, simplifying configuration of user access and other permissions.

Registry Editor

Registry Editor is a tool that enables you to store and access application-related configurations directly on a remote computer. This feature provides deep access to the Windows Registry, a centralized database that stores critical information about the operating system, installed software, hardware settings, and much more.

Services

Services is a versatile feature that allows you to efficiently manage services on the remote computer during a support session. Services are critical software components responsible for running various processes and functionalities in the background of the operating system. With this feature, you can perform a range of service-related actions with enhanced control over system performance and functionality.

Share

The Share feature provides a comprehensive view of all shared folders on the managed computer during an ongoing remote desktop RMM session. This feature empowers support technicians with the ability to access, manage, and optimize shared resources effectively. The Share feature offers a detailed list of shared folders with their respective paths and descriptions.

Users

Users in Zoho Assist offers valuable insights into the user accounts on the remote computer. You can access a detailed list of users and their current statuses (active or disabled). This information is important for diagnosing and addressing user access problems, account lockouts, and other security-related concerns

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Extensive RMM software features

Extensive RMM software features

Group permissions

Group permissions simplify remote support by enabling you to organize users into predefined groups, streamlining access control and task assignment. By assigning specific permissions and access levels to each group, you can make sure that support technicians are equipped to perform necessary tasks efficiently, while enhancing security during sessions.

User management

User management in Zoho Assist allows administrators to control access and permissions. It enables the creation, modification, and deletion of user accounts, and helps you define roles and privileges. This feature enhances security and accountability, ensuring that only authorized individuals can initiate and participate in remote support RMM sessions.

Remote printing

This feature eliminates the hassle of local printing during remote access sessions. It enables support technicians to print documents or images from the remote computer to a local printer, so they can conveniently manage documents, reports, or any other materials that require hard copies.

Session recording

Session recording is important for compliance, training, and quality assurance. Easily record remote support sessions, capturing both screen activity and audio interactions. Recordings enable the review of troubleshooting steps, help with auditing, and can serve as a valuable training resource for support teams.

Multi-monitor navigation

Support technicians can seamlessly navigate and work across multiple monitors on a remote computer. This increases productivity by allowing technicians to view and interact with all screens simultaneously, ensuring a more comprehensive remote support experience.

Instant chat

The chat feature in Zoho Assist enables real-time communication between technicians and remote end users through audio, video, and VoIP calls. It offers a convenient chat interface for exchanging messages, instructions, and information, enabling efficient collaboration and quick issue resolution, while eliminating the need for external communication tools.

Request a demo

Requesting a Zoho Assist demo is the first step for businesses and IT professionals looking to explore the complete potential of this remote support solution. By filling out a brief form on the Zoho Assist website, you can get a personalized demonstration of the software solution's capabilities and features. During the demo, you'll have the opportunity to interact with a Zoho technician who will show you how to tailor Zoho Assist to your specific needs. Through this hands-on experience, you'll obtain valuable insights into how Zoho Assist can streamline your remote support processes, enhance productivity, and facilitate seamless assistance for clients and end users.

Request a demo

Experience seamless remote IT support with Zoho Assist today.

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