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How to Remotely Access Mac desktops?

Zoho Assist offers the best Mac remote desktop software to help you provide top-notch IT support to your customers. With our software, you can remotely access Mac desktops and back-end servers through on-demand and unattended remote sessions. Experience seamless Mac remote desktop connections and ensure hassle-free remote support for your clients with Assist.

Try Zoho Assist

Key features of a Mac remote desktop software

To take a remote technician's help to solve issues on a Mac desktop is a time-saving idea! But, remote technicians have many problems to contend with on a daily basis and have to accelerate troubleshooting to resolve more issues. Here are some of the features that Zoho Assist's Mac remote access software offers technicians to increase their efficiency.

  •     

    Reboot and reconnect

    Restart a remote computer to fix a frozen or unresponsive screen without losing control.

    Reboot using Mac Remote Desktop App

  •     

    Instant chat

    Exchange messages with your customers during a session to communicate smoothly then and there

    Chat instantly in Mac remote desktop - Zoho Assist TITLE : Chat instantly in Mac remote desktop

  •     

    Multi-monitor navigation

    Switch between monitors of a mac remote desktop with ease.

    Multi-monitor Mac remote desktop software - Zoho Assist TITLE : Multi-monitor Mac remote desktop software

  •     

    Invite technicians

    Ask colleagues with different skills to help you during remote support sessions

     Invite technicians in remote desktop for Mac - Zoho Assist TITLE : Invite technicians in remote desktop for Mac

  •     

    Swap Screen

    During a remote session, technicians can broadcast their screen to the customer by reversing the shared screen.

     Swap screen in remote desktop Mac - Zoho Assist TITLE : Swap screen in remote desktop Mac

Reboot using Mac Remote Desktop App Chant instantly during your Mac remote access session - Zoho Assist Invite technicians to access your remote mac desktop - Zoho Assist

Explore more features

How to choose the best remote access software for Mac?

Remote Desktop Mac - Zoho Assist TITLE : Remote Desktop Mac

When selecting remote access software for Mac, consider ease of use, security features, and connectivity. Zoho Assist is a robust option that provides instant access to Mac desktops, enabling you to offer remote support and screen sharing sessions to your customers from anywhere.

Simply log in to your Zoho account, initiate a remote session, and share the session details with your customer. Once they join, you can effortlessly access and control their Mac desktop to provide a smooth support experience.

faq icon

How to remotely access Mac devices?

  • Step 1. Setting up Zoho Assist

    • To get started, sign up for Zoho Assist with your email address or click Access Zoho Assist if you're a current user.
    • For first-time users, we offer a 15-day trial with all our enterprise features. After 15 days, Zoho Assist remains free for personal use and commercial use.
  • Step 2. Initiating a remote support session

    • Click Start Now for immediate support or Schedule to conduct a session at a convenient time.
    • Invite the remote user via email, URL link, or invitation ID.
  • Step 3. Connecting to the remote desktop

    • Upon receiving the invite, your customer can join the session through one of the methods mentioned above.
    • They can then install a lightweight agent that provides you full access to their Mac desktop for support.
  • Click here to read more about how you can connect to remote desktop through an on-demand remote support session or an unattended access session.

Remote Access Mac from Windows

faq icon

  • Step 1. Open a browser on your Windows device and navigate to assist.zoho.com.
  • Step 2. Sign in to your Zoho Assist account, if you are an existing user.
  • Step 3. If you are a first time user, register for our 15-day free trial program to use Assist.
  • Step 4. To initiate a remote support session, click the Start Now button on the home page.
  • Step 5. Share the session details with your remote end user.
  • Step 6. Once your end user joins the session, you will have complete access to their Mac remote desktop.

faq icon

Remote access to Mac desktops from other devices

  • Step 1. Launch a web browser from your device.
  • Step 2. Go to assist.zoho.com and log in to your account using your credentials.
  • Step 3. Click the Start Now button to initiate a remote access and control session.
  • Step 4. You can also schedule sessions using the Schedule option on the same page.
  • Step 5. The session ID and other details can then be shared with your customer so they can join the session.
  • Step 6. You will be able to control your customer's Mac desktop remotely once they join the session using the shared details.
Mac remote access software - Zoho Assist

Remote desktop connection: Mac to Mac

faq icon

  • Step 1. To connect to a Mac remote desktop from a different Mac device, open a browser from your Mac system.
  • Step 2. Log in to your Zoho Assist account.
  • Step 3. You can use the Start Now button to initiate a session, or the Schedule button to schedule a remote support session.
  • Step 4. Share the session details with your customer. This will enable them to join the session and provide remote access to their Mac desktop.

Set up remote connection from mobile applications

Maximize your efficiency with Zoho Assist's remote desktop apps for Mac. Our technician and customer apps offer faster issue resolution and an improved user experience. If you prefer not to work from a browser, our technician app provides a native option to run support sessions directly from the application. Technicians can easily download our app and remotely access and control Mac desktops right from there. Customers using remote Mac desktops can also download our customer app to join sessions quickly and easily. Streamline your IT support with Zoho Assist's Mac remote desktop apps. Learn more

remote desktop mac mobile app - Zoho Assist

Why Zoho Assist is the best remote desktop software for Mac?

Despite Mac OS’s reputation for reliability, issues can still arise that leave users needing support. Troubleshooting is often complicated by installation and compatibility problems, but Zoho Assist simplifies the process with its cloud-based remote desktop software for Mac.

Assist allows technicians to access and work on Mac desktops from any browser, even from a PC, without any installation headaches. Customizable and user-friendly, Zoho Assist is the perfect solution for hassle-free remote access and troubleshooting.

Troubleshooting with Remote Desktop Software for Mac

Customizing Your Mac Remote Desktop Software with Zoho Assist

Big corporations may hesitate to use remote support apps that display another company's brand. With Zoho Assist, you can rebrand the software with your company's name, logo, favicon, and a customized portal URL. You can also customize the emails sent to customers, including the sender's email address, reply-to address, and CC email addresses. This way, your customers will always know who they are communicating with during the support process. Learn more

Customize your mac remote desktop - Zoho Assist

System requirements for MacOS remote desktop software

Zoho Assist - Best Mac remote control software is compatible with most versions of Mac. Please check our system requirements guide for more details regarding compatibility.

  • To conduct remote support / unattended access sessions:

    Mac OS 10.6 and above

  • To join a remote support session - Customer end:

    Mac OS 10.9 and above

  • To set up unattended access - Remote computer end:

    Mac OS 10.9 and above

"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

testimonial

William GoveiaIndiana Limestone, Ind.

Awards and Reviews

Zoho Assist recognized in Remote Desktop based on user reviews
Capterra user reviews for Zoho Assist Remote Access & Support
Users love Zoho Assist remote support software on G2 Crowd

Frequently Asked Questions

What is a Mac remote desktop?

A Mac remote desktop allows users to access and control their Mac from a different device, which enables remote work, troubleshooting, and file access.

Mac remote access works by connecting to a Mac through remote desktop software like Zoho Assist. After initiating a session, you can view and control the Mac's desktop from any device for remote management and support.

Yes, Zoho Assist offers a cloud-based remote desktop solution for Mac, which enables secure access and control from any device. You can easily troubleshoot, transfer files, and perform tasks remotely.

Yes, you can connect to Mac desktops from Windows or Linux using Zoho Assist. It supports cross-platform connections to make it easy to manage Macs from any operating system.

Mac remote access software enables you to provide instant support, troubleshoot problems, transfer files, and manage systems remotely. It boosts productivity, saves time, and enables remote work.

Yes, you can access your Mac desktop remotely using Zoho Assist. Whether you're on another Mac, Windows, or Linux device, you can securely log in and control your Mac from anywhere.

Yes, macOS includes a built-in feature called Screen Sharing, but web-based remote access software like Zoho Assist offers more advanced options like cross-platform support, customization, and enhanced security.

You don't need to download anything with Zoho Assist. Once you initiate a session, the remote user installs a lightweight agent, granting you access to the Mac desktop without additional software installation. Learn more.

Try Zoho Assist, a mac remote desktop software, at no cost.

If you're still not convinced about the real-time working capabilities of Zoho Assist, you can give it a shot by trying out our 15-day free trial. During the trial period, you can work with all the features with an unlimited number of technicians and unattended computers.

Try it for free