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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

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Online website builder with extensive customisation options.

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Website conversion optimization and personalisation platform.

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End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Manage all your local business listings on a single platform.

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Live chat app to engage and convert website visitors.

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Digital signature app for businesses.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Sync, manage, and convert leads across channels seamlessly.

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Online community platform for individuals and businesses to grow their network and brand.

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Unified marketing platform for marketing teams.

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eCommerce platform to manage and market your online store.

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Remote support and unattended remote access software.

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Interactive remote assistance software with augmented reality.

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End-to-end field service management platform for service businesses.

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Live chat app to engage and convert website visitors.

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Cloud Contact Center Software for businesses.

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The all-in-one toolkit for solopreneurs.

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Appointment scheduling app for consultations with customers.

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Unified platform for customer service and support teams.

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Books

Powerful accounting platform for growing businesses.

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100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

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Powerful stock management and inventory control software.

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End-to-end billing solution for your business.

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Checkout

Collect payments online with custom branded pages.

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Payroll software with automated tax payments and filing.

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The all-in-one toolkit for solopreneurs.

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Practice management software for accounting firms.

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Sign

Digital signature app for businesses.

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eCommerce platform to manage and market your online store.

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Finance Plus

All-in-one suite to manage your operations and finances.

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Secure email service for teams of all sizes.

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Online meeting software for all your video conferencing & webinar needs.

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Word processor for focused writing and discussions.

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Spreadsheet software for collaborative teams.

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Create, edit, and share slides with a sleek presentation app.

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Beautiful home for all your notes.

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Stay in touch with teams no matter where you are.

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Connect

Employee experience platform to communicate, engage, and build positive employee relations.

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Appointment scheduling app for consultations with customers.

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Shared inboxes for teams.

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Online file management for teams.

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Digital signature app for businesses.

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Powerful collaborative work platform for teams.

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Office Integrator

Built in document editors for web apps.

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Secure and reliable transactional email sending service.

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Online business calendar to manage events and schedule appointments.

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Knowledge and learning management platform.

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Cloud Contact Center Software for businesses.

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Collaborative task management for individuals and teams.

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Work management tool to connect people, processes, and information.

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Collaborative online PDF editing tool.

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Application suite built to improve team productivity and collaboration.

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Effortless expense reporting platform.

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Manage temporary staffing with an employee scheduling solution.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Digital signature app for businesses.

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Comprehensive HR platform for seamless employee experiences.

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Creator

Build custom apps to simplify business processes.

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Directory

Workforce identity and access management solution for cloud businesses.

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Secure multi-factor authenticator (MFA) for all your online accounts.

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Online password manager for teams.

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Pro-code platform to build and deploy your apps.

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Toolkit

Complete resource for any admin-related lookup queries.

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Interactive remote assistance software with augmented reality.

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Assist

Remote support and unattended remote access software.

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Test automation software to build, manage, execute, and report testcases.

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Automate manual, tedious, and repetitive tasks easily.

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Analytics

Modern self-service BI and analytics platform.

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Embedded analytics and white label BI solutions, tailored for your needs.

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AI-powered data preparation service for your data-driven organization.

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Harnessing IoT analytics for real-time operational intelligence.

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Planning and tracking tool for scrum teams.

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Automatic bug tracking software for managing bugs.

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The all-in-one toolkit for solopreneurs.

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Pro-code platform to build and deploy your apps.

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Built in document editors for web apps.

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Secure and reliable transactional email sending service.

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Test automation software to build, manage, execute, and report testcases.

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Application analytics for all apps.

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All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Setting Up Windows Remote Desktop Connection: A Guide on How to use it

  
  • 1

    Getting started

    • To get started, signup for Zoho Assist with your email address, or if you're already a Zoho user, click on Access Zoho Assist to get started.
    • For first time users, we offer a 15-day trial with all our enterprise features.
    • After 15 days, Zoho Assist remains free for personal use.
  • 2

    Initiating a remote support session

    • You can initiate an instant on-demand remote support session, click Start Now, or click Schedule to conduct a session at another time.
    • After you have initiated a remote support session, there are three ways you can invite a person at the remote end.
    • You can send an SMS or email invitation, ask the customer to navigate to join.zoho.com to join the session, or you can send them the join link through the chat messenger of your choice.
  • 3

    Connecting remote desktop

    • Upon receiving the invite, your customer can join the session through one of the methods mentioned in Step 2.
    • Install the lightweight agent to give you complete access to the remote desktop.
illustration

Remote Desktop Connection Made Easy Across Multiple Platforms and Devices

Setting up a remote desktop connection can be challenging due to the various machines and operating systems in use. The user interface and multi-platform compatibility are significant factors in selecting a remote desktop app. With Zoho Assist - remote desktop assistant, these requirements are covered, allowing you to connect to remote devices, including Windows, Mac, Linux, Ubuntu, Android, and iOS.

 

Windows Remote Desktop Connection Features in Zoho Assist

On-demand remote support

With Zoho Assist's on-demand Windows remote desktop connection, you can easily access and share your screen with remote customers without prior installation on their end. This reduces the time required to connect to Windows remote desktops, making the process faster and more efficient.

Learn More
Remote desktop connection Windows 7 - Zoho AssistRemote desktop connection support on Windows - Zoho Assist
Set up a remote connection on Windows - Zoho AssistUnattended remote desktop connection on windows - Zoho Assist

Unattended remote access

Configure large groups of devices for unattended remote access connections at once using our unique mass deployment concept, which helps large corporations manage their remote assets efficiently. Install a lightweight unattended access agent on the remote machine and diagnose your Windows remote computers using native diagnostic operations quickly.

Learn More

Customize your Windows Remote Desktop Connection to match your brand

For businesses of all sizes, it's important to setup a remote desktop connection software that reflects your brand's values and priorities. With our custom branding solutions, you can fully rebrand your Windows remote desktop software and create an authentic look and feel that seamlessly integrates with your organization. This enables you to connect to a remote desktop and manage your remote access machines under your brand name. Our users can customize their emails and portal URL to align with their brand, establishing a sense of trust and credibility with their customers.

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Remote desktop connection customization with Zoho AssistConnect remote desktop - Zoho Assist
Unattended remote desktop connection on windows - Zoho AssistUnattended remote desktop connection on windows - Zoho Assist

Effortlessly Integrate Help Desk Solutions with Zoho Assist

When it comes to customer support, managing Windows remote desktop software with integrated help desk solutions is crucial. Zoho Assist offers seamless integration with the top help desk software providers, including Servicenow, Zendesk, Jira, and Zoho Desk. In addition, we provide customized solutions such as APIs and a mobile software development kit to enhance and optimize your remote desktop connection service.

Learn More

Establish Secure Remote Desktop Connection

Zoho Assist's cloud-based Windows remote desktop connection software allows smooth access to connected devices across major proxies and firewalls. It's a must-have tool for IT teams that manage remote access from different locations. Our end-to-end SSL and 256-bit AES encryption guarantee data security and user privacy for every connection made over Assist. Keep track of all remote support activities in your organization with our Action Log Viewer, and easily identify any issues. For added security, we also provide two-factor authentication with one-time password verification.

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Secure connect through remote desktopSecure connect through remote desktop

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Access Your Remote Assets Anytime, Anywhere!

With the Zoho Assist mobile app, you can establish and manage remote desktop connections on the go, directly from your mobile device. Stay connected with your remote assets and provide support to your customers no matter where you are. Install the app now and experience the freedom of remote support.

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Remote Desktop Connect on mobile
faq icon

Frequently Asked Questions

01. What is a remote desktop connection?

A remote desktop connection is a technology that allows you to remotely access connected devices, like computers, laptops, or mobile devices from a remote location over a network. This can be helpful in situations where you need to access your files or applications from another location.

Zoho Assist has simplified the file transfer process by allowing you to select files from either the local or remote computer and click "Send" or "Receive" to transfer files. The file transfer process won't interrupt the desktop sharing during remote access.

Yes, you can remotely access your connected machines using Zoho Assist's Unattended Remote Access feature. This feature allows you to connect to your workstation even if no one is currently using it.

Yes, Zoho Assist offers free remote desktop connection software for basic remote support, which is recommended for personal use.

Yes, Zoho Assist's remote connection software allows you to control both Windows 10 and Windows 11 devices without requiring special permission to establish remote connections, unlike Microsoft's Windows Remote Desktop.

To troubleshoot and resolve Remote Desktop Connection issues, follow these steps:

  • Ensure a stable network connection.
  • Enable Remote Desktop on the remote computer.
  • Configure firewalls and port forwarding.
  • Verify RDP protocol compatibility.
  • Check for Network-Level Authentication.
  • Use the correct username and password.
  • Confirm user permissions and service status.
  • Use an updated Remote Desktop client.
  • Check event logs for troubleshooting errors.
  • Update the OS and drivers.