Department Admin 

The Department Admin role empowers technician with complete administrative privileges to a specific department they are assigned to. Essentially, the technician steps into a role similar to that of a Super Admin, but exclusively for their designated department. However, only Admins and Super Admins have the authority to assign a technician as a Department Admin.

Department Admins can manage their designated department, control settings, allocate resources and customize preferences. This results in smoother workflow and enhanced user experience. Department admins will also be notified about scheduled sessions in their department and will be able to easily monitor ongoing sessions conducted by technicians enabling effective supervision and easy coordination.
 

• Irrespective of the role in the organization, a technician can be given with Department Admin privilege.

• A Department Admin can only manage the activities within the department they are assigned to.

• A Department Admin doesn't have the ability to create a new department or delegate /share their permissions with other users.

• Department Admin will have full administrative control within their department for the following features:

  • Email setup & Configuration

  • Contacts

  • Reports

  • Managing service queue sessions for their department

  • Managing Technicians within their department

  • Session Confirmation

  • Post Session Re-direction

  • Action Log Viewer Groups

How to assign Department Administrative Privilege to a technician  

While creating a new department:  

1. Navigate to Settings > Organization > Department.

2. Click Add Department. 
   
   
   
    

3. Enter the Department details
   
   
    

4.  Choose the Department Admin from the drop menu. You can assign upto 15 Department Admins. 
   
   
   
    

5. Click Configure to add the department successfully. 
   
   
   
    

For an existing department:
 

In the case of an existing department, the Department Admin can be assigned by editing the department.

1. Go to Settings > Organization > Department

2. Hover the cursor and click Configure besides the department.
   

3. Click Edit besides the department.
   

4. Choose or modify Department Admin from the drop menu.

5. Once modified, click Proceed in the prompt as shown below.