View only mode/ Keyboard and Mouse Control

The View Only mode setting has been migrated to a custom role as Keyboard and mouse control for all users. All existing users have been migrated to the new policy automatically. This user-level permission will be enabled by default for Superadmins and Admins allowing them to control remote devices. For all other user roles, Superadmins/Admins can enable or disable permission based on their requirements.

 

Most businesses,  especially those in the highly regulated banking and finance industry, require secure remote access. The Keyboard and Mouse Control feature adds another layer of protection to your clients' sensitive data on their devices. Every time a technician needs to control a device, they must first obtain authorization from the device's owner.

1. Select Settings > Organization > Manage Technicians.

2. Select Role(s) and choose the edit option beside the technician role to edit their remote control permission.


 

3. Tick the checkbox of Keyboard and Mouse Control to Enable control to the device. This will allow technicians to control the keyboard and mouse of the remote device.

 

4. Untick the checkbox of Keyboard and Mouse to Disable control to the device. When disabled the technicians will not be able to control the keyboard and mouse of remote device by default.

 

System requirements:

 

Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2, Windows XP SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016.

 

Mac OS
Macintosh OS 10.6 and above.

 

Linux
Linux - All Variants (including Raspberry Pi OS).

 

Android
Lollipop 5.0 and above.

 

iOS
Version 9.0 and above(Compatible with iPhone, iPad and iPod touch).

 

 

 

Note: 

For Android device, the default option is view only, although technicians can request access to devices.  

OS devices and Chromebooks can only be accessed in view-only-mode.

For SDK user, when Keyboard and Mouse control is disables for a custom role, the technicians are limited to View only Mode and cannot request control. To gain control, they need to enable the 'Keyboard and Mouse control' for that custom role.