How to start a session?  

This section will explain how you can start a Live Camera remote assistance session in Zoho Assist.  

1. Go to assist.zoho.com. Log in to your account using your Zoho credentials.

2. To start a session, click AR Assistance and click on START NOW.

Zoho Assist offers four ways to start a AR remote assistance session. You can choose whichever one you prefer:

1. Guide to the Zoho Lens customer app:  Guide your customer to download the Zoho Lens customer app from the Play Store or App Store and ask them to enter the session ID.

2. Email invitation: Enter your customer's email address in the space provided and click the Invite button.

1. SMS invitation:  Enter your customer's mobile number in the space provided and click the Invite button.

1. Send link:  Copy the invitation link given and send the link to your customer through IM/Chat

Note : Click here to learn the steps your customer needs to follow to join a session.