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Comprehensive CRM platform for customer-facing teams.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
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Cloud Contact Center Software for businesses.

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CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

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Social

All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
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Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
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IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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Service Plus

Unified platform for customer service and support teams.

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Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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Workplace

Application suite built to improve team productivity and collaboration.

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Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Zoho Analytics has been recognized in the 2024 Gartner® Magic Quadrant™ for ABI PlatformsRead more

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Synchronization Failure Errors 

Zoho Analytics allows you to synchronize data from various business applications automatically at specific time intervals. Sometimes, synchronizing data from your application may fail. In this page, we list down the reasons for failure and how to resolve them.

Note: You will be notified regarding sync failures through in-app notifications. If in case the sync continuously fails for more than 24 hours, you will be notified through email.

Initial Fetch Failure 

Reason: Initial data fetch may fail for various reasons.

Solution:

Follow the below steps to solve this.

  1. Open the Workspace in which you have set up the connector.
  2. Click the Data Sources button in the Explorer.
  3. In the Data Sources page that opens, click the Retry Now link.

If problem persists, contact our support at support@zohoanalytics.com.

Business Application Connectors: All

Insufficient Permission 

Reason: Your Business Application account does not have sufficient permission to use the connector.

Solution: Verify the respective Business Application connector document to know the necessary permission and ensure you have the permission to set up the connector.

Business Application Connectors: All

Authentication Failure 

Reason: The login credentials you have used were invalid.

Solution:

Follow the below steps to solve this.

  1. Open the Data Sources page of the connector workspace.
  2. Click Re-authenticate.
  3. Login again with valid credentials to continue using the connector.

Business Application Connectors: All

Connection Error 

Reason: A temporary error occurred while synchronizing data from your Business Application.

Solution: Zoho Analytics will automatically retry the data synchronization in the next schedule.

Business Application Connectors: All

Pricing Plan Mismatch

Reason: Your Business Application account pricing plan does not support Zoho Analytics integration.

Solution: Ensure you have upgraded to a pricing plan in your application that supports Zoho Analytics integration, before setting up the connector.

Business Application Connectors: All

API Rate Limit Error 

Reason: The daily/hourly API limit in your Business Application account was exceeded.

Solution: The data synchronization will automatically resume on the next day.

Business Application Connectors: All

Row Count Exceeded

Reason: You have exceeded the row count allowed in your Zoho Analytics plan.

Solution: You can either upgrade your Zoho Analytics plan or buy Rows Add-on to continue using the connector.

Business Application Connectors: All

Connector Deactivated 

Reason: The connector got deactivated as you have exceeded the allowed integration limit for your account. e.g., the Basic plan of Zoho Analytics supports only two Business App Connectors.

Solution: Upgrade your Zoho Analytics plan to continue using more than two connectors.

Business Application Connectors: All

Dependent Fields Deleted in Source Application 

Reason: The data synchronization process will get stopped if any dependent fields of the synchronized data is being deleted in your Business Application.

Solution: You can either restore the dependent fields in your Business Application, or edit the integration setup and remove the fields that are dependent on the deleted fields.

Business Application Connectors: All

Connector Owner is no longer an Admin 

Reason: User who has configured this connector has been deactivated or removed from the Admin role in the Business Application.

Solution:

Follow the below steps to solve this.

  1. Open the Data Sources page of the connector workspace.
  2. Click Re-authenticate.
  3. Login again as a user who has Admin rights, and continue using the connector.

Business Application Connectors: All

Zoho Suite Trial Expired (Zoho CRM Plus / Zoho One) 

Reason: Trial for your Zoho Suite (Zoho CRM Plus / Zoho One) account has expired.

Solution: Subscribe to a sufficient pricing plan to continue using this integration.

Business Application Connector: All

Another Sync is in progress 

Reason: The sync process could not be started since another sync is in progress.

Solution: Zoho Analytics will automatically retry in the next scheduled data synchronization.

Business Application Connectors: All

No Zoho Creator Default Workspace 

Reason: No default workspace exists in Zoho Creator.

Solution: Ensure to create a default workspace in Zoho Creator to use this integration.

Business Application Connector: Zoho Creator

Accept  Zoho Creator Invitation 

Reason: Invitation to access this application is yet to be accepted.

Solution: Please accept the invitation, or contact your application admin.

Business Application Connector: Zoho Creator

Application Disabled or Permission revoked

Reason: The application you have selected in Zoho Creator might be deleted, or permission for the user who configured the connector setup is revoked.

Solution: Please get access to the application to resume the data synchronization.

Business Application Connector: Zoho Creator

Salesforce Connectivity Error 

Reason: Zoho Analytics cannot connect to Salesforce.com due to an error from Salesforce. 
Solution: For more details about this error, contact us at support@zohoanalytics.com.

Business Application Connector: Salesforce

Recruit Model Changed 

Reason: Zoho Recruit model has changed

Solution:  Reconfigure as a new integration setup between Zoho Recruit and Zoho Analytics.

Business Application Connector: Zoho Recruit

QuickBooks Desktop Different File Opened 

Reason: A different QuickBooks Company file has been opened.

Solution: Open the correct QuickBooks Company file.

Business Application Connector: QuickBooks Desktop

Microsoft Dynamics CRM Audit Permission 

Reason: You don't have permission to read audits in Microsoft Dynamics CRM Organization.

Solution: Request your System Administrator to enable audit read permission.

Business Application Connector: Microsoft Dynamics CRM

Twitter Access Denied 

Reason: Protected handle(s) tweets cannot be fetched with your Access Token.

Solution: Remove Protected handle(s) from the connector.

Business Application Connector: Twitter

Invalid Organization 

Reason: The selected organization in Business Application was either deleted or revoked.

Solution: Ensure you have selected a valid organization in the integration.

Business Application Connectors: Zoho Campaigns, Zoho Books, and Zoho CRM

Limit Exceeded 

Reason: You have exceeded the allowed limit for organizations/modules/fields to be synced.

Solution: You can set up a new connector in the same workspace to add more entities.

Business Application Connector: Google Analytics, LinkedIn Pages, Eventbrite, and Mailchimp.

Selected Account Deleted 

Reason: All the selected entities such as Zoho Projects, Zoho Campaigns and Zoho Survey are deleted in your Business Application.

Solution: Ensure you have selected active entities to resume the data synchronization.

Business Application Connectors: LinkedIn Pages, Zoho Survey, and Zoho Projects

User Removed 

Reason: Your account is removed from the Business Application

Solution: Contact your Business Application account admin to add your account to resume the data synchronization.

Business Application Connector: LinkedIn Ads, and Zoho Survey

Account Error 

Reason: Your Business Application account is not verified, disabled or deleted.

Solution: Ensure your Business Application account is verified and re-authenticate the connector.

Business Application Connector: LinkedIn Ads, and YouTube

No Active Entities

Reason: Your Business Application account does not have any active Organization, Accounts, or Projects to integrate with Zoho Analytics.

Solution: Please create an entity to use this integration.

Business Application Connectors: Bing Ads, Eventbrite, Exact Online, Facebook Ads, Google Analytics, Instagram, LinkedIn Pages, Mailchimp, Site24x7, Zoho Survey, Alchemer, SurveyMonkey, Teamwork, YouTube, Zoho Projects, and Zoho Sprints.

Zoho Finance Org Migrated  or Deleted

Reason: Zoho Finance Organization might be removed or migrated from anyone of the Zoho Finance applications.

Solution: Edit the connector setup and choose a valid Organization to resume the data synchronization.

Business Application Connector: Zoho Finance

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