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Comprehensive CRM platform for customer-facing teams.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

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Social

All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
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IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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User Spam Settings

Spam is an inconvenience at its best. Zoho Mail's anti-spam mechanism works extensively to identify and classify the right emails as spam. However, if you find any genuine emails landing in your spam folder or any spam email in your inbox, you can customize the Anti-Spam Lists in your Zoho Mail settings to avoid the same. 

Allowlist/Blocklist

An email address or a domain can be added to the Allowlist or Blocklist if you want to scrutinize who sends you emails.

  • Allowlist - When you add email addresses or domains to Allowlist, emails from such addresses and domains will be one step closer to getting delivered in your inbox.
    • Allowlist does not 100% guarantee Inbox delivery.
    • In cases of spam check failures, emails from addresses present in the Allowlist might be marked as spam and can be delivered to the Spam folder.
  • Blocklist - When you add email addresses or domains to Blocklist, the emails from such addresses will always get delivered in your Spam folder.

Add an Email Address or Domain to Allowlist/Blocklist

  1. Login to Zoho Mail
  2. Go to Settings 
  3. Navigate to Anti-Spam List
  4. Click on the Email Address tab and then click on Allowlist/Blocklist Emails if you want to add email addresses to the Allowlist/Blocklist.
    • To allow an email address, click the Add new Allowlist email field.
    • To block an email address, click the Add new Blocklist email field.
      allow list
  5. Click on the Domain tab if you wish to add a domain to the Allowlist/Blocklist.
    • To allow emails from a domain, click the Add new Allowlist domain field.
    • To block emails from a domain, click the Add new Blocklist domain field.
  6. Once done, press the enter key. 
  7. The given email/domain will be added to the respective list.

Note:

  • When you add a domain to Allowlist/Blocklist, all the emails originating from that respective domain will be allowed or blocked respectively.
    domain
  • You can use Mark As Spam in any email you receive to quickly add the sender's email address to the Blocklist.
  • You can search the existing lists by clicking on the Search sign next to the relevant list.

Trusted/Rejected list

As mentioned previously, the email addresses added to the Allowlist/Blocklist are subject to certain spam checks. To avoid legitimate emails getting delivered in the spam folder, you can add such email addresses to the trusted list or rejected list. The emails from addresses added to the trusted list are sent to the inbox without any spam checks. And the emails from addresses added to the rejected list are bounced without any checks. 

Add an Email Address to Trusted/Rejected list

  1. Login to Zoho Mail
  2. Go to Settings 
  3. Navigate to Anti-Spam List
  4. Click on the Email Address tab and then click on Trusted/Rejected Emails if you wish to add an email address to Trusted or Rejected.
    • To add an email address to the Trusted list, click the Add new trusted email field.
    • To add an email address to the Rejected list, click the Add new rejected email field.
      trusted list
  5. The given email address will be added to the respective list.

Note:

It is necessary to be cautious before adding any email address to the Trusted/Rejected list. You may receive a lot of spam or lose legitimate emails in case of wrong addition.

Unsubscribed list

When you unsubscribe from any emails or newsletters, the unsubscribe links along with their email accounts are added to the unsubscribed list. All the emails from the listed entities will be sent to your spam folder automatically.

Access Unsubscribed List

  1. Login to Zoho Mail
  2. Go to Settings 
  3. Navigate to Anti-Spam List
  4. Click Unsubscribed list tab.

To remove any emails/links from your unsubscribed list, click on the delete button next to them. Deleting any emails/links from your unsubscribed list will restore their delivery as it was before.

unsubscribed list

Spam filter based on language

You can set spam filters based on the language of the email content. You can allow or block emails based on your language preference.

  1. Login to Zoho Mail
  2. Go to Settings 
  3. Navigate to Anti-Spam List
  4. Click on the Language Filter tab.
    language filter
  5. You can select from one of the available options:
    • None - No language-based spam filters are set
    • Allow Specific Languages - Only emails sent in the languages in this list will be allowed into your inbox.
    • Block Specific Languages - Emails sent in the languages in this list will not be allowed into your inbox.

Still can't find what you're looking for?

Write to us: support@zohomail.com