Introduction to Zobot - Zoho SalesIQ

Zobot is Zoho SalesIQ's bot development platform, using which you can build efficient chatbots to automate customer interactions. You can design chatbots to interact with your visitors conversationally from the website, mobile application, Facebook, Instagram, WhatsApp, and Telegram according to your business needs. It automates the process of customer interactions and helps you maintain the presence of a helping hand, even when all your operators are engaged in other priorities. We have seven different platforms for you to build your chatbot using Zobot that help you to perform all the actions/tasks required in your chat window to save your operator's time.

     

Different platforms to build chatbots

  1. Codeless Bot Builder
  2. SalesIQ scripts
  3. Zia skills
  4. Webhooks
  5. Dialogflow
  6. IBM Watson
  7. Microsoft Azure

What can Zobot do?

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  • Handle the chats from your website visitors.
  • Forward the chats to your human operators 
  • Block the IP addresses of harassers and spammers.
  • Collect inputs from visitors and give them appropriate responses.
  • Generate and qualify leads, schedule appointments, collect payments, create support tickets, and perform other actions as required by the business.
  • If all operators are busy assisting website visitors or are away from work, Zobot can automatically set the chat widget's status to busy.

How can Zobots revolutionize your business?

  1. 24/7 availability: Zobots can take customer chats and answer queries around the clock. They reduce your operators' workload by staying on your website and taking as many chats as possible. They are capable of operating every day throughout the year without having to take a break, which will prevent customers from waiting a day or longer to receive responses.
  2. Multitasking expert: Zobots can simultaneously handle conversations with multiple visitors. No matter what time of day it is or how many people are contacting you, every single one of them will be answered instantly, which improves customer satisfaction manifold.
  3. Automation of repetitive tasks: Zobots eliminates the need for operators to do the same work repeatedly over time. They help automate tasks that are to be done frequently and at the right time.
  4. Industry-flexible assistant: Zobots can easily be tailored to use in any industry. One just has to train the Zobot by giving it the right conversation structure and flow to switch its current field or industry. Our gallery also has a bunch of industry-specific and functionality-specific templates available for you to choose from.
  5. Seamless hand-offs to operators: Zobots can also be programmed to escalate complex issues to human operators while also providing them with full data about the history of the conversation.