Use Case 1: Bot can handle the visitor on its own by providing the replies to the visitor queries.
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Use Case 2a: The bot is not trained to handle this visitor, so it would forward the chat to humans.
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Use Case 2b: Bot doesn't know to handle the visitor and forwards the chat to a specific operator who is an expert in the topic.
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Use Case 2c: Bot doesn't know to handle the visitor and forwards the chat to a specific department.
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Use Case 3: Bot doesn't know how to handle the visitor and it also doesn't want to forward the chat to a human
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Use Case 4: Bot finds a vulnerability in the chat and it blocks the IP of the visitor immediately.
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Use Case 5: To end the chat conversation.
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