Field name
field_name
The field_name updates visitor details such as name, email, phone number, and more in SalesIQ. Additional information, like ID, city, etc., can be updated using the field_name parameter and pushed to Zoho CRM and Zoho Desk for seamless data synchronization.
Note: All information other than the visitor's name, email, and phone will be updated in the Custom Info section of the respective visitor's profile.
Channel compatibility
To update visitor's name
Copiedreplies = [
{
"text":"Your name",
"field_name":"siq_name"
}
];
response.put("replies",replies);
To update visitor's email address
Copiedreplies =
[
{
"text":"Your email address",
"field_name":"siq_email"
}
];
response.put("replies",replies);
To update visitor's phone number
Copiedreplies =
[
{
"text":"Your phone number",
"field_name":"siq_phone"
}
];
response.put("replies",replies);
To update visitor's ID
Copiedreplies = [
{
"text":"Your ID",
"field_name":"siq_id"
}
];
response.put("replies",replies);
To update visitor's city
Copiedreplies = [
{
"text":"Your city",
"field_name":"siq_city"
}
];
response.put("replies",replies);
To update visitor's details to Zoho CRM/Desk
Copiedreplies = [
{
"text":"Your industry",
// Syntax to push to Zoho CRM "siq_<CRM field API name>"
"field_name":"siq_Industry"
// Syntax to push to Zoho Desk "siq_<Desk lable name>"
"field_name":"siq_Category"
}
];
response.put("replies",replies);