Visitor

The visitor object is a map containing the profile information of the website visitor. This will be available inside the messageData map across all scripts inside Zia Skills

The visitor object contains the following properties:

Attributes	Description
name	The name of the visitor.
email	The email address of the visitor accessing the website.
phone	Phone number of the visitor accessing the website.
active_conversation_id	The ID of the conversation.
channel	The conversation initiated channel (Website/Facebook/Instagram/WhatsApp/Mobile App).
browser	Browser used by the visitor on the website.
country	The country of the visitor is visiting your website.
time_zone	The current timezone of the visitor is visiting your website.
language	Language code of the visitor detected from browser.
os	Operating system used by the visitor.
city	City of the visitor accessing the website.
state	State of the visitor accessing the website.
question	The question asked by the visitor while initiating a chat.
campaign_content	UTM used for testing and content-targeted ads.
campaign_medium	UTM used to identify a medium such as an email or cost-per-click.
campaign_source	UTM used to identify a search engine, newsletter name, or another source.
current_page_url	URL of the page where the visitor is currently accessing
current_page_title	Title of the visitor's current website page.
landing_page_url	URL of the page where the visitor has landed on the website.
landing_page_title	Title of the website page where the visitor landed.
previous_page_url	URL of the page where the visitor previously accessed.
ip	The IP address of the visitor accessing the website.
lead_score	The Lead score earned by the visitor with the actions performed on the site.
number_of_past_chats	Count on the number of past chats with the visitor.
number_of_past_visits	Count on the number of visits by the visitor to the website.
referer	Source from where the visitor is referred from.
company_name	The company name of the visitor.
company_headquarters	The headquarters visitor's company.
company_employees	The number of employees in the visitor's company.
last_call_attender	The name of the operator who attends the last call of the visitor.
crm_type	Category of the visitor in CRM.
crm_potential	The potential of the visitor in CRM.
last_visit_time	The time at which the visitor had last visited the website.
custom_info	Custom information about the visitor

Note:

Default/empty values need to be assigned to the params based on the use case using Zia's 'Assign' option.

Use Case:

Copied"visitor": 
{
  "name": "Tricia",
  "email": "tricia@zylker.com",
  "phone": "005678900677",
  "browser": "Apple Safari",
  "country_code": "us",
  "time_zone": "America/Los_Angeles",
  "language": "es",
  "os": "Apple Macintosh",
  "city": "Los angels",
  "state": "California",
  "active_conversation_id": "671017000500550001",
  "question": "Hello, I would like to know my shipping status",
  "channel": "website",
  "campaign_content": "end_sale",
  "campaign_medium": "UTM",
  "campaign_source": "email",
  "current_page_url": "https://www.zylker.com/furnitures/",
  "previous_page_url": "https://www.zylker.com/home/",
  "last_call_attender": "(Operator id)",
  "landing_page_url": "https://www.zylker.com",
  "landing_page_title": "Zylker-Furnitures-Home",
  "number_of_past_visits": "6",
  "number_of_past_chats": "2",
  "lead_score": "200",
  "referer": "https://www.zylker.com",
  "crm_type": "Lead | Contact",
  "company_name": "Zylker inc.",
  "company_employees": "7000",
  "ip": "127.89.077.12",
  "visitid": "234",
"department_id": "606000001830053",
  "uuid": "47324902-6799-4c4f-a53b-29839e39ccc3_3"
  "last_visit_time": "1566472239770"
  "custom_info" : 
     {
         "customer_id" : "1532",
         "tier" : "gold"
      },
  "operation": "chat"
}