open_ai

The "open_ai" action allows the bot to get responses from the OpenAI (ChatGPT) for the visitor's questions. To use this action, OpenAI-SalesIQ integration is mandatory.

Channel compatibility

Payload

config
- command - A command to make ChatGPT behave based on specific instructions. For example, if the "Translate to French" is passed as a command, the action will translate the user's/visitor's reply to French.
- openai_failure - Define the action to handle when open_ai fails.
first_input
- type - (prompt_message/last_message) type of input for the open_ai action.
  - prompt - Allows the bot to send a message prompting the visitors for a response and use it as input ("prompt_message" is required).
  - last_message - The bot will take the visitor's last message as the input.
- prompt_message - The message to be sent/prompt to the visitor for input.
user_actions
- text - The name of the suggestions/buttons.
- response - The response/reply when the visitor clicks on the suggestions/buttons.

Syntax

Copied{
    "action": "open_ai",
    "config": {
        "ai_engine_model": "gpt-3.5-turbo|gpt-4",
        "command": "Translate to French",
        "failure_handler": {
            "enabled": true,
            "openai_failure": {
                "action": "reply",
                "replies": [
                    "Oops! We're facing some technical issues"
                ]
            }
        },
        "first_input": {
            "type": "prompt",
            "prompt_message": {
                "replies": [
                    {
                        "text": "How can I help?"
                    }
                ]
            }
        },
        "user_actions": [
            {
                "enabled": true,
                "response": "Connection you to an agent...",
                "text": "Connect to agent",
                "action": "reply"
            }
        ]
    }
}