operator_busy

When the bot doesn't know how to handle the visitor and it also doesn't want to forward the chat to human operators (reasons may include non-business hours or all the operators are busy with another chat.), the operator_busy action is used. In this case, the visitor will be prompted to leave a message and the chat will be marked as missed.

Channel compatibility

     

Output

Web/MobileFacebookInstagramWhatsAppTelegramLINE

Syntax:

Copied{
  "action" : "operator_busy" ,
  "replies": [
    "Your text here"
  ]
}

Use Case:

Copied​{
  "action" : "operator_busy" ,
  "replies": [
    "Our operators are busy at the moment, please leave us a message. We will contact you soon."
  ]
}