Field name

field_name 

Used to update the visitor name, email, phone number, etc. in SalesIQ. Other details like ID, city, etc. can also be updated using the field_name.

Note: All information other than visitor name, email and phone will be updated in the custom info section of the particular visitor.

 

Channel compatibility

     

​1. To update the visitor's name:

Copied{
  "platform": "ZOHOSALESIQ",
  "action": "reply",
  "replies": [
    {
      "text": "Your name",
      "field_name": "siq_name"
    }
  ]
}

2. To update the visitor's email address:

Copied{
  "platform": "ZOHOSALESIQ",
  "action": "reply",
  "replies": [
    {
      "text": "Your email",
      "field_name": "siq_email"
    }
  ]
}

3. To update the visitor's phone number:

Copied{
  "platform": "ZOHOSALESIQ",
  "action": "reply",
  "replies": [
    {
      "text": "Your phone number",
      "field_name": "siq_phone"
    }
  ]
}

4. To update the visitor's ID:

Copied{
  "platform": "ZOHOSALESIQ",
  "action": "reply",
  "replies": [
    {
      "text": "Your ID",
      "field_name": "siq_id"
    }
  ]
}

5. To update the visitor's city:

Copied{
  "platform": "ZOHOSALESIQ",
  "action": "reply",
  "replies": [
    {
      "text": "Your city",
      "field_name": "siq_city"
    }
  ]
}

Output:

​