operator_busy

When the bot doesn't know how to handle the visitor and it also doesn't want to forward the chat to human operators (reasons may include non-business hours or all the operators are busy with another chat.), the operator_busy action is used. In this case, the visitor will be prompted to leave a message and the chat will be marked as missed.

 Channel compatibility

     

Output

Copied{
  "action" : "operator_busy" ,
  "replies": [
    "Your text here"
  ]
}
Web/MobileFacebookInstagramWhatsAppTelegramLINE

Use Case

Copied"user_defined": {
      "zohosalesiq": {
        "action": "operator_busy",
        "replies": [
          "Our operators are busy at the moment, please leave us a message. We will contact you soon."
        ]
      }
    }