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Comprehensive CRM platform for customer-facing teams.

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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

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Bookings

Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

LandingPage
 
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Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
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Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
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Unified marketing platform for marketing teams.

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Commerce

eCommerce platform to manage and market your online store.

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Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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Service Plus

Unified platform for customer service and support teams.

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Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Compare and choose a Zoho SalesIQ plan that fits you the best

15-day free trial. No credit card required.

Zoho SalesIQ - Plan Comparison

PRICING

Billed Monthly
Free
US$10 /operator license
US$17/operator license
US$25 /operator license
Billed Annually

Get a discount of more than 20% with the yearly plans

Free
US$7 /operator license/month
US$12.75 /operator license/month
US$20 /operator license/month
Operator licenses included

The number of authorized users that can be added.

3
1
1
1
Brands

Brands help you manage the different customer touchpoints (website, mobile app, and email signature live chat) of each of your organization’s business streams under a single SalesIQ portal. You get one brand by default but can buy more as add-ons.

1
1
1
1

BRAND SETTINGS

Company favicon

Personalize your Zoho SalesIQ account by replacing the default favicon with that of your company's.

-
Company logo

Personalize your Zoho SalesIQ account by replacing the default logo with that of your company's.

-
Roles and permissions

Grant appropriate roles (Associate, Supervisor, or Administrator) with varying permissions to your operators.

Departments

Group operators into departments based on business function, service location, or area of expertise to route incoming chats.

1
3 + (number of brand purchased x 3)
5 + (number of brand purchased x 3)
25 + (number of brand purchased x 3)
Department based email configuration

Configure the email addresses you want to use when sending visitors email responses and chat transcripts, as well as which email address will receive customer feedback, missed chat alerts, or alerts when agents block an IP.

-
-
Brand-specific business hours

Configure the chat widget on each of your websites to go offline after specified hours. Customers can still leave an offline message that you can address later.

-

LIVE CHAT

Chat sessions/month

The total number of unique chats you can have with visitors from your Zoho SalesIQ account each month.

100

Have up to 100 chats from your Zoho SalesIQ account each month.

1000

Have upto 1000 chat conversations, including chatbot conversations each month.

Unlimited

Have unlimited chats from your Zoho SalesIQ account each month.

Unlimited

Have unlimited chats from your Zoho SalesIQ account each month.

Concurrent chat limit

Set an upper limit on the number of chats that are assigned to each of your operators at a time.

File sharing

Share files with your visitors to quickly give them access to the solutions they need.

Voice note

Let visitors ask complex questions and explain solutions to them through voice notes in the live chat window.

In-chat audio call

Make and receive audio calls to and from your website visitors right from the chat window without installing additional software.

-
Screen sharing

Visually aid customers by sharing your screen or ask them to share their screen to understand their issue better.

-
Chat routing rules

The number of rules you can set up to route incoming chats to operators or departments.

-
3+number of operator licenses purchased (Max limit - 100)
10+number of operator licenses purchased (Max limit - 100)
100
Chat transfer

Transfer chats to other operators when you encounter questions that are beyond your area of expertise or job role.

-
Chat queue

Strike a balance between agent load and customer waiting time by setting up chat queue that lines up chats to be handled one after the other.

-
-
Group chat

Add another operator from your team to an ongoing live chat conversation.

-
Chat history

View the chat archives of all visitors who've had a chat with your team.

30 days
Unlimited
Unlimited
Unlimited
Tags

Label your chats, contacts, and companies that have contacted you to categorize and organize all your customer communication so you can find them easily at a later point.

-
-
-
30
Profanity management

Give your team a professional workplace by creating a list of terms you deem abusive and configuring chat closure or blocking their IP when they come up in a chat.

-
-
-
10 libraries
Block IP

Stop spammers from accessing the chat widget on your website by blocking their IP addresses.

-
-
Offline messaging

Let customers leave a message, even when all your agents are offline, which you can easily respond to at a later period.

Visitor-side chat history

Give customers access to all past conversations they've had with your operators, as individual conversations right within the chat window.

-
Chat reopening by visitors

Allow visitors to reopen a closed chat to seek further assistance on the issue with context.

-
Credit card masking

Give customers the ability to mask all but the last four digits of their credit card number when shared over your live chat.

CHATBOTS

Chatbot conversations/month
-
-
50K

Your chatbot can handle upto 50K chat conversations per month

100K

Your chatbot can handle upto 100K chat conversations per month

Custom chatbots

Set up custom chatbots using Zobot—SalesIQ's advanced bot building platform that comes with a codeless bot builder and a programmable bot interface.

-
1
5
10
Answer BotZia

Access an NLP-driven chatbot powered by our own AI technology, Zia, to understand common customer queries and answer them using your resource library.

-
-
-
Hybrid chatbot

Add Answer Bot capabilities (AI-based) to your codeless and programmable chatbots.

-
-
-

CLICK-TO-CALL Let customers with your support agents by just clicking a button on your website, with no additional software.

Call transfer

Transfer calls to other operators if customers have questions that are beyond your scope.

-
Call queue

Call requests that come in while your operators are busy will be added to a queue from where you can choose to answer or decline them.

-
Call routing rules

The number of conditions you can add to connect calls initiated by visitors to a specific operator or department.

-
3+number of operator licenses purchased (Max limit - 100)
10+number of operator licenses purchased (Max limit - 100)
100

RESOURCES

Articles

Compose documents like product details and instructions that customers can view right from the chat window or the Answer Bot can share as responses to a query.

-
100
1000
2000
FAQs

Provide responses to common questions that your Answer Bot and operators can use to directly answer visitor queries.

-
50
1000
2000
Unanswered questions

Questions unanswered by your Answer Bot are automatically recorded along with the number of occurrences so your team can keep your resources module up to date.

-
-
-
Canned replies

Quickly launch pre-programmed responses to common questions in a click while responding to customers.

25
25
1000
5000
Small talks

Give your Answer Bot a human touch by adding a library of engaging phrases to facilitate friendly interaction with customers.

-
-
-
10
Business terms

Create a library of terms related to your domain, along with alternates, so your Answer Bot is well-trained to respond when customers use industry jargon.

-
-
-

CHANNELS

Website

Give your visitors a gateway to instantly reach out to you by adding live chat to your website.

Mobile app

Add live chat to your iOS and Android mobile applications and connect with your app users in real time.

Email signature

Add a chat widget to your email signature so prospects can chat with you right from their inbox.

-
Telegram

Provide seamless support to customers who've subscribed to your business's Telegram bot. *This channel will be available based on the rules and regulations of your country.

-
Instagram

Link your Instagram account with SalesIQ to instantly get notified and respond to follower queries. *This channel will be available based on the rules and regulations of your country.

-
Facebook Messenger

Provide seamless support to customers and engage new leads visiting your business's Facebook page through Facebook Messenger. *This channel will be available based on the rules and regulations of your country.

-
WhatsApp

Integrate WhatsApp Business with your SalesIQ account and extend instant support to customers on their favorite instant messaging channel. *This channel will be available based on the rules and regulations of your country.

-
LINE

Let customers reach out to you via LINE and deliver a frictionless customer support experience. *This channel will be available based on the rules and regulations of your country

-
WeChat

Enhance your reach and assist prospects and customers by integrating your WeChat account with SalesIQ.

-

VISITOR INSIGHTS

Live visitor dashboard

View a real-time list of all your website visitors along with their status, grouped into four segments with varying priority levels based on the criteria you define.

Monthly visitor tracking limit

View a real-time list of all your website visitors categorized based on the criteria you choose. Once you've crossed your tracking limit, you can extend it at an additional charge.

10K
50K
100K
200K
Visitor routing rules

The number of rules you can set to assign your website visitors to specific operators.

-
3+number of operator licenses purchased (Max limit - 100)
10+number of operator licenses purchased (Max limit - 100)
25+number of operator licenses purchased (Max limit - 100)
Lead scoring rules

Gauge your prospects' sales-readiness based on your own criteria.

-
25
25
100
Company scoring rules

Set up rules to rank your B2B leads based on criteria like industry, company size, number of visits by employees of the company, and more.

-
25
25
100
Company profile enrichment

Get more information about your visitor's organization like company name, size, location, industry, social media profiles, and the technology the company already uses without any third-party integrations.

Zia
-
-
-

PEOPLE

Visitors

Get an overview of all the visitors who have visited your website and their details.

Contacts

Get a list of visitors who've left you their contact information such as email address, phone number, etc. that can be used to perform a follow-up.

Company

For easy B2B contact management, get a list of all companies whose employees have initiated a chat with you, along with enriched company details.

-
Export People data

Export the data on your people module into .csv or .xls files.

-
-

CUSTOM TOOLS

Widgets

View and update customer data from your Zoho apps/third-party apps or databases right within the agent chat screen.

-
-
30
50
Brand-specific widgets

Map your brand-specific third-party apps and data to the relevant brand.

-
-
3
5
Form controller

Create and manage the data fields to be displayed in your widgets and their specific actions using form controllers.

-
-
10
100
Admin webhooks

Set up webhooks to receive updates about organization structure modifications like changes in operators, departments, etc.

-
-
-
3
Data webhooks

Set up webhooks to receive updates about customer data modifications changes in initiated chats, customer details, etc.

-
-
-
10
Email templates
-
25
50
Unlimited

REPORTS AND MONITORING

Daily - Scheduled

Get daily reports consisting of the number of visitors on the site, top pages and traffic sources, number of chats, and operator availability delivered right to your inbox.

Weekly - Scheduled

Get scheduled weekly reports showing site traffic with source, visitor, chat, and operator stats delivered to your inbox.

-
-
Monthly - Scheduled

Get a monthly roundup of visitor stats with location, top pages, actions, chats, and operator performance, delivered straight to your inbox.

-
-
Real-time reporting

Get detailed real-time statistics including number of chats, average response time, online vs idle hours, visitor stats, and more right within your SalesIQ portal.

-
-
Conversation monitor

Monitor your operators' chats and calls in real time to ensure all aspects of your customer communication meets your standards.

-
-

INTEGRATIONS AND PLUGINS

Zoho CRM

Integrate Zoho SalesIQ with your Zoho CRM account and give your team instant access to your customer database.

Zoho Desk

Integrate Zoho SalesIQ with your Zoho Desk account and give your team instant access to all your customer support interactions.

Zoho Bookings

Allow your customers to book appointments right from within the chat window, and your staff to view and manage all their appointments right inside SalesIQ.

-
-
Zoho Checkout

Enable your customers to make payments right from the website chat window. Payment gateways supported are Stripe, Authorize.net, 2Checkout, PayPal, Forte, Razorpay, Paytm, and PayTabs.

-
-
Zoho Assist

Conduct remote support sessions in real-time by allowing users to give you access to their screen. You get up to one session per day per user for free across all plans.

Zoho Analytics

Turn your Zoho SalesIQ reports into actionable insights by integrating with Zoho Analytics.

-
-
Zoho Campaigns

Track visitors landing on your website from your email campaigns and add warm leads directly from SalesIQ to relevant mailing lists.

Salesforce CRM

Improve both sales and support by leveraging your Salesforce CRM data available within your Zoho SalesIQ dashboard.

-
Google Translate

Get your chats translated in real time into 100+ languages by connecting Google Translate to your SalesIQ portal.

-
MailChimp

Integrate your MailChimp account with Zoho SalesIQ to identify the traffic your website receives through marketing emails and targeted campaigns.

-
Zendesk

Get a complete view of all your support interactions logged in one, organized database by integrating you Zendesk account with Zoho SalesIQ.

-
ClearBit

Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.

-
Leadberry

Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.

-
Cloud telephony and PBX

Start outbound calls directly to your prospects’ and customers’ phone numbers right from SalesIQ. We support integrations with 106 major cloud telephony providers including RingCentral, Jive, and Amazon Connect.

-
-
-

DEVICE APPS

DESKTOP APPS

Use Zoho SalesIQ on Mac, Windows or Ubuntu desktops for a browser-free experience.

OPERATOR MOBILE APP

With the Zoho SalesIQ mobile app, operators can chat with customers from their mobile devices.

TV APP

Get a live feed of your visitors, customer behavior, popular pages, top departments, and more as easy-to-read graphs and charts on your Apple or Android TV screen.

-
-
Access on 5 devices
Access on 5 devices

Customize your plan with optional add-ons

Add-ons
Proactive chat trigger rules
Price /month billed monthly
Price /month billed annually
Brand-US$20US$16
Chatbot-US$10US$8
Visitor tracking (Visitors /month)
100K
200K
500K
1M
2M
5M
5
10
10
25
25
50
US$100
US$200
US$350
US$500
US$700
US$1,000
US$90
US$180
US$315
US$450
US$630
US$900