​Delay in "end" action

You can schedule a delay for the end of a chat. The delay will be unscheduled if the visitor types a message/ sends a message/ agents join the chat/  chat is handed off to the agent. The minimum delay that can be set is 30 seconds and the maximum is 10800 seconds(3 hours).

Channel compatibility

     

Output

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Use Case:

Copied{
    "platform": "ZOHOSALESIQ",
    "action": "end",
    "replies": [
        {
            "text": "Ok, I'll be ending this chat soon anytime now",
            "delay_config": {
                "enabled": true,
                "info_messages": [
                    "Ending chat"
                ],
                "type": "all",
                "time": 5
            }
        }
    ]
}
//The "time" is given in seconds
//When more than one delay info messages are given. The "type" can be set as "random" or "all" to define the message order