Learning hub for customer engagement- Zoho SalesIQ

Real-time chatbot use cases

Chatbots, the first line of communication in customer-facing industries, help them take the load off their support teams. It's a powerful addition to every industry as they're cheaper, scalable, and easy to deploy.

What is Conversational AI?

Machines understanding human intent and emotions behind their text/speech inputs and responding to them by imitating fellow humans and building conversations is conversational AI.

What is omnichannel customer service?

Omnichannel service allows customers to engage with businesses via all existing channels and devices for a seamless support experience.

Instant messaging channels for customer communication

Explore the top instant messaging platforms your business can use to communicate with customers for the best engagement experience.

What is customer service automation?

Customer service automation involves automating processes to provide faster, reliable, and efficient support solutions to reduce operating costs and increase the support teams' productivity.

What is live chat software?

Live chat software is a tool interface that enables conversations between businesses and customers via the chat widget for instant reach out and assistance, irrespective of the medium and devices.

Visitor tracking for website

How prospects think and interact with businesses has always been a mystery. Visitor tracking for websites demystifies and gives you an edge in identifying high-intent prospects and efficiently converting them.

What is Customer Effort Score (CES)?

Customer effort score is the effort your customers put into finding a solution about your product/service or connecting with and getting resolution from your support team.

What is customer experience?

Customer experience refers to how your customers feel when they see, understand, and interact with your product. In a meta sense, CX also includes how your customers feel about your product even when they're not using it.

What is customer engagement?

Customer engagement is a planned, consistent process to connect with your customers and develop a relationship that goes beyond mere transactions, intending to earn their trust, support, and loyalty.

What is customer engagement model?

A customer engagement model is the strategy businesses use to build a framework for their prospects/customers to engage them at any interaction point in their journey, as well as the plan of action to respond effectively to the engagement.

Integrate CRM with live chat software

CRM with live chat software play a crucial role in providing marketing and sales departments a 360-degree, happy and satisfied engagement experience.

Learning hub