Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

DNS Record Configuration for 1 & 1 DNS Manager

Zoho Mail provides multiple options to verify your domain ownership and configure email delivery in 1 & 1 DNS manager.

One-click Verification

Zoho Mail simplifies the domain verification process if your domain is purchased from 1&1. Follow the below steps to verify your 1 & 1 domain using the Domain Connect option:

  1. Log in to Zoho Mail Admin Console and select Domains on the left pane.
  2. Select Add, enter your domain name and click the Add button.
  3. Click Login to my DNS on Zoho Mail's domain verification page. Zoho Mail automatically identifies your domain provider and the 1&1 Sign in page opens.
  4. Log in with your 1&1 admin credentials and click Connect.
    IONOS domain connect
  5. Click Allow in the next step to provide permission for Zoho Mail to access your domain account.
  6. Click Continue setup process to return back to Zoho Mail Admin Console. 
    Domain Connect complete

Once, you've granted access, your domain will be verified in Zoho Mail. Click Proceed to continue with DNS Mapping.
Domain Verification Successful

Further, to configure the MX, SPF and DKIM records, once you reach the MX configuration step in the setup process, click Proceed. Since you have already logged into your 1 & 1 domain during the domain verification process, the setup will be complete.

1 & 1 DNS Manager - Add TXT Records for Verification

To manually add a TXT record and verify your 1 & 1 domain, follow these steps:

  1. Log in to your IONOS or 1 and 1 account and navigate to the Domains and SSL section.
  2. Select the domain you want to verify with Zoho and click on the Settings icon under Actions.
  3. Select DNS and click Add record.
  4. Choose TXT as the Record type.
  5. Enter the details for your TXT record. 
    • In the Host Name field, enter 
    • In the Value field, enter the TXT value generated in the Zoho Mail Admin Console.
    • In the TTL field, choose 1 hour or 3600 seconds.
  6. ​Now, click Save. 
  7. Navigate back to the Zoho Mail Admin Console page and click 'Verify by TXT'.
  8. If the DNS information is correctly propagated, which you can check using the DNS lookup tool, the domain will be verified. You can proceed with the next steps to create user accounts.

1 & 1 DNS Manager - Add CNAME Records for Verification

Follow these instructions to add a CNAME and verify the domain manually:

  1. Log in to your IONOS or 1 and 1 account and select Domains and SSL.
  2. Navigate to the domain you want to verify with Zoho and click on the Settings icon under Actions.
  3. Select DNS and click Add record.
  4. Select CNAME as Record Type.
  5. Specify the Host Name as the code (Zb code) generated in your Zoho domain verification page (Example: zb12345678).
  6. in the Points To field, specify the value from the CNAME Value/ Points To/ Destination field of your Zoho Mail Admin Console.
  7. After setting the desired TTL, click Save.

Note:

In case you are not able to add the CNAME Record directly. Create a subdomain with the Zb code generated in your Zoho domain verification page. And then, add CNAME with zmverify.zoho.com, in the Point To field by editing it's DNS settings.

You have now added the CNAME successfully. You may have to wait for at least an hour for the changes to take effect in the DNS Servers. After an hour or two, log in to your Zoho Mail Control Panel and click Verify. Once your domain is verified, you can start adding users and creating mail accounts.

Update MX, SPF and DKIM Records - 1 & 1

If required, administrators can configure the DNS records manually in their 1 & 1 DNS manager. Follow the below steps to add/change the MX Records of the domain to start receiving emails, add SPF and DKIM records to prevent spoofing of your domain email address.

  1. Log in to your IONOS or 1 and 1 account.
  2. Select Domains and SSL and navigate to the domain you want to configure MX records and click on the Settings icon under Actions.
  3. Select DNS and click Add record.
  4. Select MX as Record Type.
  5. Enter @ as Host Name, specify mx.zoho.com in the Points to field, and set Priority to 10.
  6. After setting the desired TTL, click Save.
  7. Repeat the same steps to add the second and third MX records and their priorities.

    Note:

    • Make sure the above three are the only MX records configured and delete others. The MX values given above are based on the generic configuration information. For more specific configurations particular for your domain refer to this section in the Admin Console.
    • Ensure that you have deleted all the MX records related to your previous email provider. Any other existing MX record will conflict with Zoho Mail, affect email delivery, and result in a permanent loss of emails delivered. 
    • The MX records that should be returned when you check in the MX Lookup tool should be 
      • mx.zoho.com
      • mx2.zoho.com 
      • mx3.zoho.com
  8. To add the SPF records, Click Add record and select SPF (TXT) as the record type.
  9. Specify the Host Name as "@".
  10. In the Value field, enter "v=spf1 include:zohomail.com -all" and click Save.

    Note:

    • The values of the records with respect to Cloudflare will be given in the Zoho Mail Admin Console's DNS Mapping page. You can copy-paste the values into the respective fields in the DNS Manager.
    • In case you are using only Zoho Mail to send emails, remove all the other SPF record types from the DNS. Click 'Save Changes' again to save all the changes.
    • Having multiple SPF records will interrupt the SPF check and hence the SPF validation may fail and the emails will end up as Spam in the recipient servers. Learn more.
  11. To add the DKIM records, click Add record and select CNAME as the record type.
  12. For the Host field, copy the value "zoho._domainkey" (this will be different in the case of a different selector) from Zoho's Domain Setup page and paste it into your domain's DNS page.
  13. For the Points to/ Value field, copy the value "v=DKIM1; k=r**; p=***************....****" from Zoho Mail's Domain Setup page and paste it into your domain's DNS page and click Save.

    Note:

    It may take anywhere between 4 to 48 hours for your DKIM record to propagate. You can check the validity of your DKIM record here.

After adding all three records, return to your Zoho Mail domain setup page and click Verify All Records. It may take about an hour or two for you to receive emails upon successful verification of your MX records and 4 to 48 hours for the propagation of SPF and DKIM records.

Still can't find what you're looking for?

Write to us: support@zohomail.com