Blocked Accounts in Zoho Mail
Zoho Mail, as a secure email service, is highly vigilant about your account security. Any unusual activity, such as multiple failed login attempts, access from unfamiliar locations, engaging in suspicious activities, sending harmful content, using the account for prohibited purposes, or failing to adhere to our Zoho Mail Usage Policy, can result in the account being blocked to prevent unauthorized access.
When an email account is blocked, our system temporarily or permanently restricts certain actions based on the type of activity detected in the account. Users will still be able to access their account and view emails. This is usually a temporary measure to protect the user and maintain the integrity of the email service.
However, there are multiple ways to restore access if a user account is blocked:
- Accounts that are temporarily blocked will generally be unblocked automatically after a specified time period. Additionally, users can unblock their accounts themselves after a short waiting period by visiting the UnblockMe page.
- For situations where immediate access is needed, administrators have the option to manually unblock accounts. This can be done directly from the Admin Console by navigating to the Blocked Accounts section.
In most cases, once the issue causing the block is resolved, the account can be quickly restored to full functionality.
Blocked Accounts
Accounts that are either permanently or temporarily blocked for any reason can be unblocked in the Blocked Accounts section of the Admin Console. However, administrators should exercise caution and thoroughly assess the situation before unblocking a user account.
Unblock Users
To unblock blocked user accounts, follow the below steps:
- Login to the Zoho Mail Admin Console.
- Go to the Security & Compliance menu, and select Blocked Accounts.
- You will see the list of all user accounts that have been blocked listed.
- Hover over a user account and click the Unblock icon to unblock them.
You can also unblock multiple users at once by checking the boxes next to their names in the list and selecting Unblock from the top menu.
Block Users/Groups
To block a User or Group,
- Login to the Zoho Mail Admin Console.
- Go to the Security & Compliance menu, and select Blocked Accounts.
- Select Block from the top menu and choose whether you want to block a user or group from the dropdown.
- Select the preferred user or group from the list and click the Block button. The selected users or groups will be blocked.
Note:
Administrators should thoroughly evaluate the reasons for a block and assess any suspicious activity before unblocking an account.