Password Reset

Reset Password - Users

The organization users can reset their password themselves. In order to do so, it is mandatory for the user to know their current password. If you don't know or forgot your password, you can follow these instructions to regain access to your account.

1. Login to accounts.zoho.com.
2. Go to the Security section.
3. Click Change Password.
4. Enter your current password and choose a new password. Ensure you set a strong password. 
5. Re-enter your new password to confirm.
6. Select the other related options on the same page, if applicable.
7. Once done, click Change Password.

The password to your Zoho account will be updated.

Forgot Password: User Account

If any organization users forget their password, they can request the admin to reset their password reset. For the admin to reset the password, 

1. Login to Zoho Mail Admin Console and navigate to Users in the left pane.
2. Search and navigate to the user you want to change/update the password.
3. On the user's page, navigate to Security and then Change Password in the left menu.
4. Enter the password you want to set for the user and confirm the same again.
5. You can check the Force user to change password on next login option if you don't want the user to continue with the password provided by you.
6. You can check the Sign out of all devices option to make sure the account is secure.
7. Once done, click Change.
8. You will be redirected to verify your identity to perform this action.

You have successfully changed the password of the user. After updating the password, you can give the password to the respective user so that they can log in to their account.

Forgot Password: Admin Account

If an Administrator has forgotten the password to his/her account, other Administrators can be requested to reset the password. It might be safe for Administrators to have other external email addresses linked to their accounts in cases of emergency. In such cases, they can request the password reset link to be sent to their secondary email address and access it from there.

Resetting your Forgotten Password:

1. Go to the Zoho Mail login page.
2. Click the Forgot Password button.
3. Enter the registered email or mobile number, and the captcha.
4. You might also have to enter the latest password you remember. If you don't remember any previous passwords, you can also choose to receive an OTP to your registered mobile number or email address.
5. If you've entered the email address, check your secondary email address and follow the instructions given.
6. If you've entered your mobile number, check for the verification code, and enter it.
7. Once done, you will be able to reset your password.

Forgot Password: Super Admin Account

If the Super Administrator of an organization has forgotten the password, it can be reset by requesting a reset link sent to the recovery email address, receiving a verification code on the associated mobile number, or verifying through domain ownership. Follow the steps below to reset your password:

1. Go to the Zoho Mail login page.
2. Click the Forgot Password button.
3. Enter the CAPTCHA, then click Verify.
4. Enter the latest password you remember. If you don't remember any previous passwords, click Continue to reset password.
5. Select one of the available verification options to authenticate your identity:
   • Verify using an OTP sent to email address
   • Verify using an OTP sent to mobile number
   • Verify by proving the ownership of your domain
6. Select the preferred option to verify and reset the password for your account. 

Reset via email address

Follow the steps below to verify your account via email address:

1. Go to the Zoho Mail login page.
2. Click the Forgot Password button.
3. Enter the CAPTCHA, and if you remember your latest password, enter it. If you don’t recall any previous passwords, click Continue to reset password.
4. Choose Verify via email address as the verification method.
5. If you have added multiple recovery email addresses, select one to receive the OTP.
6. Enter the one-time password sent to your selected recovery email address, then press Verify.
7. If multi-factor authentication (MFA) is enabled on your account, complete the MFA verification to continue.
8. Enter and confirm your new password, then click Change Password.

Reset via Mobile number

1. Go to the Zoho Mail login page.
2. Click the Forgot Password button.
3. Enter the CAPTCHA, and if you remember your latest password, enter it. If you don’t recall any previous passwords, click Continue to reset password.
4. Choose Verify via mobile number as the verification method.
5. Enter the full mobile number and click Send OTP to receive a one-time password.
6. Enter the one-time password sent to your mobile number, and press Verify.
7. If multi-factor authentication (MFA) is enabled on your account, complete the MFA verification to continue.
8. Enter and confirm your new password, then click Change Password.

Reset via Domain

1. Go to the Zoho Mail login page.
2. Click the Forgot Password button.
3. Complete the CAPTCHA. If you remember your most recent password, enter it. If not, click Continue to reset password.
4. Choose Verify via domain as the preferred verification method.
5. Instructions on how to prove ownership will be displayed. Review the instructions, then click Proceed.
6. If multiple domains are associated with your account, select the domain you wish to verify.
7. Enter the domain name and click Next.
8. Choose one of the following methods to verify domain ownership:
   • Add a TXT record in your domain host.
   • Add a CNAME record in your domain host.
   • Upload a HTML file to the root directory of your website.
9. Enter an email address where you would like to receive further instructions on proving domain ownership, then click Send Email.
10. Follow the instructions provided in the email.
11. Once you’ve added the TXT or CNAME record, or uploaded the HTML file based on your selection, navigate back to the email sent to you.
12. Click the Change Password link in the email. We will check if the DNS record/HTML file is properly added.
    • If it is added, a confirmation message will appear, allowing you to proceed with resetting your password.
    • If it is not added, an error message will be shown. This could mean that the DNS record has not yet propagated due to TTL values. Wait for a while and then refresh the page.
13. If multi-factor authentication (MFA) is enabled on your account, complete the MFA verification to continue.
14. Enter and confirm your new password, then click Change Password.

You have successfully changed your password. Log in to your account using the new password.