Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Advanced Group Settings

Steps to Access Advanced Group Settings

With Zoho Mail, you can configure personalized settings as per your organization's requirements. Follow these steps to access the Advanced settings of an email group by following the below steps:

  1. Log in to Zoho Mail Admin Console.
  2. Navigate to the Control Panel.
  3. Choose Groups from the left menu.
  4. All the groups you are a part of will be listed here. Click on any group from the listing.
  5. Click on the Advanced Settings tab.

You can manage the email policy, notifications, permissions, and much more from Advanced Settings.

advanced group settings

Email Policy

Email policies are used to enforce certain restrictions that comply with company guidelines. You can apply an existing email policy to your group by choosing the relevant policy from the dropdown. You can also view the details of the chosen policy by clicking on the View Settings button. 

email policy

Permissions

You can modify the following settings from the Permissions section:

  • You can choose who can send emails to the group - everyone or organisation members or group members or only moderators.
  • And what action has to be taken if others send emails to this group - Hold the email for moderator approval or bounce the email.

group permissions

Notifications

From the Notifications settings, you can enable notifications when the following events occur:

  • When an email is sent for moderation
  • When an email is rejected
  • After an email has been approved or rejected

In addition you can also choose to:

  • Suppress mail notification on member addition or deletion

group notifications

Group Alias

Group email aliases are an additional email address for your group email address. You can send/ receive emails or set forwards on behalf of the group using the Group alias. Navigate to Group Alias settings in Advanced settings to add an alias. Enter the desired email address and choose a domain from the dropdown. Click on the Add button to create the group alias. 

You can hover over the aliases listed in this section to make an alias the default email address or to delete it.

group alias

Note:

If your account reaches the maximum number of group email aliases, contact support@zohomail.com.

Email Delivery

You can enable or disable the following settings from the Email Delivery section:

  • Deliver emails only if the group address is in TO or CC
  • Allow members to send emails using the group email address as the From address

email delivery

Auto Response

The Auto-Response setting can be used to configure automatic reply templates based on the sender's type in the groups. The types of senders are listed under the Send to section. You can set up Auto-Response based on the following type of senders:

  • Organization members part of the group - These are the members who are part of the organization and the group to which the email is received.
  • Organization members outside of the group - These are the members who are part of the organization but not a member of the group.
  • External members part of the group - These are the members who are not a member inside the organization but a part of the group.
  • External members outside of the group - These are the members who are not a member of the organization as well as the group.

auto-response

The Template Status section will indicate whether or not the auto-response template has been configured. If the template is not configured, click on Add given to the right of each sender type. In the compose window provide the response template for the chosen type of sender. You can make use of the formating tools given on top of the compose window. Click Add to save the auto-response template.

response to external members outside the group

You can Edit/ Remove the configured response template by using the icons provided on the right end of each response type.

edit auto response

Failure Threshold

You can set a failure threshold for failed email deliveries to the group members. If an email from the group to a group member does not get delivered and gets bounced back continuously and crosses the set threshold, any future emails to that member will automatically be skipped. If the email is successfully delivered after a few failed deliveries, provided the count is less than that of the threshold value, the failure count automatically resets itself to 0. You can set a failure threshold value between 10-100

For example, consider a group named Zylker Marketing and rebecca@zylker.com is a group member. Let's say you set the failure threshold to 10. If the emails addressed to Rebecca from the group gets continuously bounced back and crosses 10, any emails sent from the group to Rebecca in the future will automatically be skipped. 

failure threshold

You can see the failure count of each member in the final column of the Members section. The admins and the moderators can choose to reset the failure count of any member.

reset failure count

Email Restrictions

You can add email addresses of your choice in this section and choose an action for the emails sent from the address. Click the add button to enter the email addresses and choose one of the following actions:

  • Allow emails
  • Hold emails for approval
  • Reject emails

Once done, click Add.

Domain Restrictions

You can add domains of your choice in this section and choose an action for the emails sent from the domain. Click the add button to enter the domain and choose one of the following actions:

  • Allow emails
  • Hold emails for approval
  • Reject emails

Once done, click Add.

domain restrictions

Still can't find what you're looking for?

Write to us: support@zohomail.com