Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Logs

With a lot of sensitive data involved in emails, it is essential to track the events that occur in your organization. Using Zoho Mail's Admin Report Logs, you can track events based on categories, admin, user, or the operation performed. The logs section is split into the Mail logs and Audit logs.

Mail Logs​

The reports available under Mail logs are as follows:

Delivery Logs

The Delivery logs report displays the log of emails on a particular date or date range as per your request. To view the email delivery logs, follow these steps:

  1. Log in to Zoho Mail Admin Console and select Reports on the left pane. The Admin Reports page opens in a new tab.
  2. Select Logs on the left pane of Admin Reports and choose Mail logs. The Delivery logs page appears.
  3. Choose a date range and select a desired condition from the below options:
    • From address - You can choose this option if you want to fetch the logs of emails sent from a particular account.
    • Recipient - You can choose this option if you want to fetch the logs of emails received by a particular account.
    • MessageID - You can choose this option if you want to fetch the log of a particular message.
  4. Enter the email address or the MessageID in the search bar and hit enter to complete the query. The email delivery logs for the selected conditions appear.
    • From - Mentions the "from address" of the respective email.
    • Recipient(s) - Mentions the "Recipient(s) email address" of the respective email.
    • Sent time - Mentions the time the email was sent or received.
    • Email size - Mentions the size of the respective email.
    • Status - Mentions whether the email was successfully delivered or not.​
      admin reports delivery logs
  5. Click any record to view more details about the delivery log.
  6. Select Manage Columns from the upper right corner and select the preferred columns to be displayed:
    • From
    • Recipient(s)
    • Sent time
    • Email size
    • Status
    • Sender IP
    • Original sender
    • Authenticated
    • MessageID
    • Spam
      customize columns
  7. Drag and drop the columns to view the report in the preferred order. Select Reset column list to view the default columns.
  8. To export the report, click the Export button from the top right corner of the page and select Encrypt with password to prevent unauthorized access to your data.
    export email delivery logs
  9. Click the Schedule export button. The export runs in the background.

Follow the steps given in Schedule Exports help section to view and download your exported data.

Rejection Logs

The Rejection logs section lists the incoming emails sent to your organization's domain that failed to get delivered to the intended recipients. This will impact the email deliverability rate of your domain, if emails sent to your domain are frequently rejected. To avoid such scenarios, the rejection logs report allows you to monitor the rejected emails and make appropriate configurations.

You can use the date filter and the search bar to narrow down the rejection log results based on your requirements. 

Note:

  • The Rejection logs feature will be rolled out in a phased manner and be available only for organizations that use one of our paid plans.
  • If you want the option enabled for your organization, please reach out to us at support@zohomail.com.

Follow the below steps to access Rejection logs:

  1. Log in to Zoho Mail Admin Console and select Reports on the left pane. The Admin Reports page opens in a new tab.
  2. Navigate to Logs and select Mail logs.
  3. Select Rejection logs and choose the duration for which you want to view the report.
  4. If required, use the search bar to narrow down the result based on the available criteria:
    • from
    • to/cc
    • from does not contain
    • to/cc does not contain
    • subject
    • message ID
    • original sender
    • original receiver
    • sender IP
    • failure reason
  5. Rejection logs appear with the From address, Recipients, Sent time, Email size and Status of the message. You can customize the columns as per your preference.

    Note: Logs will be available only from the date the feature is enabled for your organization.

  6. Click on a row to view the rejection details such as:
    • Message ID
    • User authentication
    • Subject of the email
    • Sender IP
    • Relay address
    • Reason for rejection
  7. Use the navigation keys on the top menu to view the Previous or Next rejection log.
  8. Click the Export button to save a copy of the report to your computer.

Audit Logs

The reports available under Audit logs are as follows:

Admin Activity

The Admin activity report helps you to track all the events performed by an admin. The report displays the admin's email address along with the event category, event description, date and time of the event, and IP address of the client from which the event was performed. To access Admin activity, follow these steps:

  1. Log in to Zoho Mail Admin Console and select Reports on the left pane. The Admin Reports page opens in a new tab.
  2. Navigate to Logs and select Audit logs. The Admin activity section under Audit logs appears.
  3. Each event is listed with a color code to facilitate quick identification of the actions performed. The color codes are as follows:
    • Green - Add
    • Yellow - Update
    • Red - Delete
    • Blue - Download
    • Violet - Read
  4. Click on the Date filter to select the duration for which you want to see the logs.
    Admin activity
  5. With the filter options, you can filter the audit logs by the following options:

    • Event Category - Choose a specific category of event from the dropdown, such as Users, Security, or Email policy, for which you want to view the logs. The logs pertaining to the selected event category will only be displayed. If required, select the Event Type and choose the appropriate type of event for which you wish to view the logs. Event type is a sub-category which appears only upon selection of an event category.
      For example, select Users in the event category dropdown and choose event type as Signature. All the changes made in the Admin Console's Signature section will be displayed.
      filter admin activity
    • Operation is - This filter allows you to specify the type of operation performed.
    • Performed by - Use the Performed by filter in the Admin Activity section to display events made by a specific administrator.
    • Performed for -  Enter the username or email address of a user to view administrative changes performed on a user by administrators.
    • Client IP address - This filter allows you to narrow down the displayed events based on the IP address of the client.

    Note:

    Alternatively, you can also type your required query and select from the list of options from the drop-down. For example, if you type forwarding in the search bar, the categories that contain the keyword forwarding appears. Select the desired event category.
    enhanced search for audit logs

  6. To export the report, click the Export button from the top right corner of the page.
  7. Choose the desired option in the Admin activity dialog.
    • Export all data
    • Export loaded (xxx) data
      export admin activity report
  8. Select Encrypt with password to prevent unauthorized access to your data and click the Schedule export button.

Follow the steps given in Schedule Exports help section to view and download your exported data.

Calendar Activity

The Calendar activity report helps you to track all the actions performed in the Calendar by admins. The report displays the admin's email address along with the event description, date and time of the event, and IP address of the client from which the event was performed. To access Calendar activity, follow these steps:

  1. Log in to Zoho Mail Admin Console and select Reports on the left pane. The Admin Reports page opens in a new tab.
  2. Navigate to Logs and select Audit logs.
  3. Select Calendar activity. The Calendar activity​ page displays the below information:

    Event categoryMentions the Category in which the change was performed.
    Event descriptionThe details of the event and the changes made are displayed.
    Performed byMentions which admin made the respective changes in the events.
    Event timeMentions when—the date and time, the event was performed.
    Client IP addressThe IP address of the mail client from which the actions have been performed will be displayed.
  4. Each event is listed with a color code based on the operation performed to facilitate quick identification of event logs. The color codes are as follows:
    • Green - Add
    • Yellow - Update
    • Red - Delete
    • Blue - Download
    • Violet - Read
  5. Click on the Date filter to select the time period for which you want to see the report.
    Calendar activity

Note:

By default, the audit logs (admin activity and calendar activity) are retained for a period of one year.

Still can't find what you're looking for?

Write to us: support@zohomail.com