Zoho FSM REST API

Zoho FSM provides REST API (Application Programming Interface) that lets you integrate FSM with third-party applications for, among other things, inventory management, forecasting, and business intelligence.

The REST API uses simple HTTP methods, such as GET, POST, PUT and DELETE. These methods allow FSM data to be extracted in JSON format including errors, making it easy to develop new applications and also to integrate with existing business applications.

Note

All requests to the API should be made over HTTPS. The API requests and responses are formatted in JSON.

API Limits

API Limit

Free Edition/Standard Trial

Standard Edition

Professional Edition

 Daily API call limit*

5000/Day/Org

25000/Day/Org

25000/Day/Org

 Window Limit2500/User/Min5000/User/Min

5000/User/Min

 Concurrency Limit†

5/Client/Org

15/Client/Org

15/Client/Org

*Contact the support team if you want this limit to be increased

†The concurrency limits define the maximum number of API calls that can be active at the same time.