![Why do you need reports and dashboards?](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/reports.png)
Why do you need reports and dashboards?
Reports are indispensable tools to make informed decisions and drive growth. They provide valuable insights into performance, trends, and areas of improvement. With dashboards, you can get quick information without searching through multiple modules. By analyzing data through reports and dashboards, you can track metrics, identify bottlenecks, and optimize processes to deliver excellence.
Gain actionable insights with reports
Gain valuable insights by generating detailed reports on various aspects of operations. Use the built-in reports in Zoho FSM to track key metrics, identify trends, and make data-driven decisions to run your business efficiently.
![Gain actionable insights with reports](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/gain-reports.png)
Tailor reports to suit your business
Zoho FSM empowers you to create custom reports to track the metrics critical to your organization and industry. You can pull data from multiple modules to generate the insights you need. Enjoy the flexibility and control to track the unique KPIs that drive your business.
![Tailor reports to suit your business](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/tailor-reports-suit-your-business.png)
Get a bird's eye view of operations
Get the information you need at a glance with our multi-view dashboards. Choose the view based on your requirements. You can see the complete business overview, the status of new requests, and pending service appointments, or even allow field agents to get a quick look at their jobs for the day.
![Get a bird's eye view of operations](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/view-of-operations.png)
Access customer-based dashboards
Enhance customer service with dashboards that provide a clear overview of your work for each client. With customer-specific dashboards, you can track open requests, monitor overdue services, and stay on top of unpaid invoices and payments received. It gives you concise and actionable insights to prioritize tasks and ensure timely service for every customer.
![Access customer-based dashboards](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/access-customer-dashboards.png)