![What is a service request?](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/why-service.png)
What is a service request?
The service request is the starting point of every field service operation. It includes detailed information about the problem, including customer details, the nature of the problem, and the desired service. Service requests are processed into work orders and assigned to the appropriate field agent. You can track requests and monitor their progress from initiation to resolution.
Centralize service requests from multiple sources
Gather and manage service requests from multiple sources effortlessly within a single, unified interface. Create custom web forms on your website to enable customers to submit requests. Additionally, receive requests through API integrations, pull them from other integrated Zoho applications, or manually input the details directly into Zoho FSM.
![Centralize service requests from multiple sources](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/service-request.png)
Collect relevant information to deliver excellence
Use Zoho FSM's detailed request forms to gather essential information. Capture job priority, due dates, customer details, asset information, and customer preferences to ensure accurate and efficient service delivery.
![Collect relevant information to deliver excellence](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/collect-request.png)
Track and monitor the progress of the service request
Zoho FSM allows you to monitor service requests from creation to resolution. You can view and filter request statuses based on your needs and take the appropriate action to accelerate service delivery.
![Track and monitor the progress of the service request](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/tc-progress.png)