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Leverage the power
of instant messaging
Delays in communication can hinder smooth service operations. Many service businesses face missed updates and a lack of engagement during service delivery. The built-in WhatsApp integration ensures seamless communication, allowing you to send updates, collect feedback, and respond to inquiries instantly. With WhatsApp, you can elevate customer engagement and streamline service delivery.
Elevate customer communications
Use the WhatsApp templates Zoho FSM offers to deliver personalized messages to your customers. By integrating WhatsApp with Zoho FSM, you can design templates with dynamic variables and send messages that are customized, well-organized, and perfectly suited to meet your customers' needs.
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Send automated notifications
Notify customers through WhatsApp to communicate service updates. Use WhatsApp templates with workflow rules to automate sending appointment reminders, service updates, and time-based alerts. Ensure that your customers are kept in the loop through the channel of their choice with no additional effort!
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Respond to customer queries in real time
The WhatsApp web interface on Zoho FSM lets you respond to customer messages promptly. You can assign conversations to relevant team members to help customers with their queries and provide timely responses.
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Share multimedia and service details instantly
Experience enhanced communication with multimedia support. Use WhatsApp to share service-related photos, videos, and documents directly with customers from your FSM platform. Share visual updates, completed work evidence, or service instructions to improve clarity and customer satisfaction.
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