![Why notifications matter for your business?](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/channel-notification.png)
Why notifications matter for your business?
Effective communication is at the heart of efficient service management. With Zoho FSM’s notification system, you can automate and personalize how information is shared with your team and customers. Whether it's notifying team members through in-app notifications, automated emails to clients, or WhatsApp notifications for service updates, Zoho FSM ensures that everyone stays informed at every stage of the process. This helps you avoid missed deadlines, improve response times, and ultimately enhance customer satisfaction.
In-app notifications for real-time updates
Stay informed about key events, such as approved estimates, appointment cancellations, or changes to service appointments. Users can access these instant notifications directly within Zoho FSM, either through the web or mobile app, ensuring they never miss a crucial update.
![In-app notifications for real-time updates](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/app-notifications.png)
Custom notifications for tailored communication
With Zoho FSM’s Notification API, you can create custom notifications tailored to your specific needs. Whether you want to alert a specific team or send customized updates to clients, these notifications can be configured to match your business workflows.
![Custom notifications for tailored communication](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/custom-notifications.png)
Automated email notifications
Email notifications allow you to automatically notify recipients when key events occur. Easily automate email alerts for service updates, new requests, or job completions, making communication both timely and effortless.These notifications can be set up through workflows, ensuring that all relevant parties—whether internal teams or customers—are kept in the loop.
![Automate recurring service appointments](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/automated-email.png)
WhatsApp notifications for enhanced engagement
Leverage the power of WhatsApp to keep customers informed with timely notifications. Automatically send personalized messages triggered by workflows, such as order confirmations, appointment reminders, order details, or service and status updates. WhatsApp notifications let you engage customers directly on a platform they use daily.
![Automate recurring service appointments](http://www.zohowebstatic.com/sites/zweb/images/fsm/features/whatsapp-notifications.png)