Trusted by service businesses and contractors worldwide
Switch on efficiency with Zoho FSM
All-In-One Command Center
Elevating operational efficiency by uniting assets, electrical services, parts, work orders, workforce, and billing in one platform.
Improved Resource Allocation
Boost first-time fixes and ensure timely service by dispatching the right electrician based on availability, skill, and proximity.
Empowered Field Teams
Tackle complex electrical work by providing electricians with data, instructions, and real-time collaboration tools in the mobile app.
Excellent Customer Experience
Build trust and loyalty with timely job updates, thorough reports, and transparent communication at every stage of service.
Elevate front desk efficiency
- Centralize service requests received from multiple sources
- Handle requests based on priority and track progress
- Send detailed cost estimates for the electrical service
- Maintain customer profiles, assets, and service histories
Revolutionize field operations
- Optimize the entire work order management process
- Assign jobs to the right resource based on expertise
- See current locations of electricians before scheduling
- Schedule the equipment required to complete the job
- Manage electrical assets and offer maintenance services
- Allow electricians to access instructions and checklists
Boost technician productivity
- Keep a check on electrician attendance and trip logs
- Provide service, parts, assets, and customer information
- Collaborate through notes and multi-media attachments
- Monitor work progress with real-time job updates
Streamline financial operations
- Send branded invoices via web and mobile apps
- Offer flexible payment options for electrical services
- Add different currencies and configure regional taxes
- Stay updated on invoice status and payment dues
Transform
customer experiences
- Ensure timely updates and prompt service delivery
- Automate email, SMS and WhatsApp notifications
- Send service reports with key work details and photos
- Track customer feedback and work towards excellence
Uncover business insights
- Start the day with a business overview using dashboards
- Analyze performance across key modules with reports
- Build custom reports based on your business needs
- Monitor client-focused data with customer dashboards
Foster real-time collaboration
Keep your teams and customers in sync with our communication tools
Webforms
Enable customers to log electrical service requests on your website using webforms
WhatsApp
Interact with clients, send work updates, and share media through their preferred channel
In-app notifications
Receive notifications regarding work progress and tasks that require your attention
Notes & Attachments
Share notes, photos, and audio among service and office teams for improved service delivery
Spark efficiency with automation
Workflow Rules
Save time and effort by automating repetitive tasks and timely customer updates.
Field Updates
Keep the data in various modules up-to-date by triggering automatic field updates.
Webhooks
Automate data sharing with webhooks and keep the various tools you use in sync with Zoho FSM.
Functions
Set up custom business logic, process automation, and third-party integration with functions.
Integrate Zoho FSM
with your favorite apps
Billing & Payments
Simplify billing with Zoho Books and Invoice and collect payments through popular payment gateways.
Communication
Elevate customer experiences with easy interactions and timely service reminders via WhatsApp or third-party SMS services.
Customer Management
Handle sales and pipeline management with Zoho CRM and Bigin, and seamlessly offer electrical service solutions.
Third-Party Integrations
Manage other aspects of your business by connecting with third-party integrations via Zapier and REST APIs.
Success stories from the field
"Creation of job locations and easy invoicing for completed jobs are features we love. After using Zoho FSM, we have greater control over our planning and monitor our technicians' work easily."
Javier Martinez
Pelican QSR Solutions
Frequent asked questions
Zoho FSM streamlines job scheduling, dispatching, and work order management to help electrical contractors reduce response times, ensure timely repairs, and boost overall efficiency. With this electrical contractor software, you can strengthen customer relationships and drive growth.
Yes. Zoho FSM’s mobile software for electricians lets them access their schedules, customer details, and job instructions on the go, eliminating paperwork and delays and ensuring that the job is completed on the first visit.
Yes. You can set up maintenance plans on Zoho FSM to automatically schedule routine inspections, preventive maintenance activities, and service checks for your clients. This helps you increase the life span of customer assets and build a loyal customer base.
Zoho FSM allows you to create job sheets with custom checklists for electricians to follow onsite. They can fill the job sheets on their Zoho FSM mobile app and you can check it to ensure that the safety standards set by your organization are being diligently followed.
Zoho FSM keeps a record of all past services and their details and lets you access service histories of customers and specific assets. By using the electrician business software, you can quickly reference a client’s history for better troubleshooting and follow-up services.