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Simple CRM for small businesses moving from spreadsheets.

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Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Complete loyalty and affiliate management platform.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

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Online website builder with extensive customisation options.

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Website conversion optimization and personalisation platform.

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End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Manage all your local business listings on a single platform.

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Live chat app to engage and convert website visitors.

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Digital signature app for businesses.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

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Online community platform for individuals and businesses to grow their network and brand.

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Unified marketing platform for marketing teams.

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eCommerce platform to manage and market your online store.

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Helpdesk software to deliver great customer support.

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Remote support and unattended remote access software.

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Interactive remote assistance software with augmented reality.

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End-to-end field service management platform for service businesses.

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Live chat app to engage and convert website visitors.

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Voice

Cloud Contact Center Software for businesses.

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The all-in-one toolkit for solopreneurs.

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Appointment scheduling app for consultations with customers.

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Unified platform for customer service and support teams.

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Books

Powerful accounting platform for growing businesses.

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Invoice

100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

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Inventory

Powerful stock management and inventory control software.

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Billing

End-to-end billing solution for your business.

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Checkout

Collect payments online with custom branded pages.

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Payroll

Payroll software with automated tax payments and filing.

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Solo

The all-in-one toolkit for solopreneurs.

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Practice

Practice management software for accounting firms.

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Sign

Digital signature app for businesses.

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eCommerce platform to manage and market your online store.

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Finance Plus

All-in-one suite to manage your operations and finances.

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Mail

Secure email service for teams of all sizes.

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Meeting

Online meeting software for all your video conferencing & webinar needs.

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Writer

Word processor for focused writing and discussions.

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Sheet

Spreadsheet software for collaborative teams.

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Show

Create, edit, and share slides with a sleek presentation app.

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Notebook

Beautiful home for all your notes.

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Cliq

Stay in touch with teams no matter where you are.

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Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

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Office Suite

Powerful collaborative work platform for teams.

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Office Integrator

Built in document editors for web apps.

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ZeptoMail

Secure and reliable transactional email sending service.

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Calendar

Online business calendar to manage events and schedule appointments.

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Learn

Knowledge and learning management platform.

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Voice

Cloud Contact Center Software for businesses.

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Collaborative task management for individuals and teams.

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Tables

Work management tool to connect people, processes, and information.

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PDF Editor

Collaborative online PDF editing tool.

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Application suite built to improve team productivity and collaboration.

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People

Organize, automate, and simplify your HR processes.

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Intuitive recruiting platform built to provide hiring solutions.

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Expense

Effortless expense reporting platform.

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Workerly

Manage temporary staffing with an employee scheduling solution.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Digital signature app for businesses.

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Comprehensive HR platform for seamless employee experiences.

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Creator

Build custom apps to simplify business processes.

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Directory

Workforce identity and access management solution for cloud businesses.

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Secure multi-factor authenticator (MFA) for all your online accounts.

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Online password manager for teams.

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Pro-code platform to build and deploy your apps.

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Toolkit

Complete resource for any admin-related lookup queries.

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Interactive remote assistance software with augmented reality.

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Remote support and unattended remote access software.

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Test automation software to build, manage, execute, and report testcases.

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Automate manual, tedious, and repetitive tasks easily.

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Analytics

Modern self-service BI and analytics platform.

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Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

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DataPrep

AI-powered data preparation service for your data-driven organization.

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Harnessing IoT analytics for real-time operational intelligence.

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Projects

Manage, track, and collaborate on projects with teams.

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Sprints

Planning and tracking tool for scrum teams.

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BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
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The all-in-one toolkit for solopreneurs.

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Creator

Build custom apps to simplify business processes.

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Flow

Automate business workflows by creating smart integrations.

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Pro-code platform to build and deploy your apps.

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Office Integrator

Built in document editors for web apps.

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Secure and reliable transactional email sending service.

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Test automation software to build, manage, execute, and report testcases.

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Tables

Work management tool to connect people, processes, and information.

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Automate manual, tedious, and repetitive tasks easily.

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Application analytics for all apps.

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Embedded analytics and white label BI solutions, tailored for your needs.

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Build, deploy, and scale IoT solutions for connected businesses.

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Low-code IoT platform and solutions for connected businesses.

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The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Domain Verification Failure - Possible Reasons

After completing the steps (adding CNAME/ TXT/ HTML) of Domain Verification, if you still get an error on verification, check the following: 

If you have chosen the CNAME method, in the browser URL text area, type <zb******>.<yourdomain name.com> . If you have correctly added the Domain name, the page will be redirected to Zoho login page. In case it does not load the login page, then you need to check your CNAME values again. 

DNS Provider - Registrar conflict

When you register the domain with one provider, but point the Nameservers to another provider, then the CNAME/ TXT/ MX/ SPF records added in your Domain Registrar is not considered valid. You might have changed the DNS Provider for hosting your website or for your previous email provider configuration or based on your choice.

The CNAME/ TXT records added in the provider where the Nameservers are pointed will only be effective and valid. Hence, do a 'NameServer' Lookup for your domain, to check where your domain is hosted. You may also check with your Domain Registrar or the technical contact for your domain on where the name servers are pointed to if you are not sure.

Longer TTL

TTL (Time To Live) is the time specified in your DNS for each change in your DNS to be effective. If you have a huge TTL value (24 hrs/ 48 hrs), then the CNAME/ TXT/ MX Records might not be provided during the verification process. It might take up to 12 - 24 hours for DNS changes to take effect, based on the TTL set. Please check the TTL value and try verifying after a while.

Incorrect Values

The way the CNAME/ MX needs to be added often varies with different DNS Providers. Some DNS Providers expect the domain name also to be added in the hostname (zb*****.<yourdomain.com>), whereas some domain providers ask you to fill just the hostname part (zb*****) and append the hostname from their end. Hence it is recommended to check the help pages or instruction manuals or reach out to the support team of your DNS provider, to add the respective CNAME/ MX records.

Typos/ Spelling Mistakes

Check if you have added the correct domain name (without any typing errors) in Zoho. In case you have deleted the domain and re-added it, a new zbcode will be generated for the domain. In this case, the old zbcode will be invalid, and your domain will not be verified. You need to add a new CNAME with zb code for verification.

After adding the CNAME or TXT record value, DO NOT add a dot or space at the end of the value. This will affect the values from getting propagated properly.

Domain Re-verification

You need to re-verify the ownership of your domain in the following cases:

  • When your domain got expired and has been renewed recently.
  • When you have changed your domain registrar.

In these cases, you will not be able to send and/or receive emails using your domain until you re-verify your domain. To verify your domain,

  1. Log in to Zoho Mail Admin Console and navigate to the Domains section.
  2. Click on the ‘Yet to reverify ownership’ link next to the respective domain.
  3. Verify your domain by using any one of the following methods,

​​Once the domain has been verified, you will be able to send and receive emails provided the MX records are configured for your domain.

Still can't find what you're looking for?

Write to us: support@zohomail.com