1) How does the framework synchronize the meeting status with the Desk event status?
Every 15 minutes, the framework checks the status of the first 10 meeting codes. If any of these meetings are marked as completed, the framework automatically updates the corresponding Desk event status to completed.
2) On what criteria are the meeting codes selected?
The meeting codes are selected based on the following criteria:
- The meeting start time is within 3 hours before the current time.
- The corresponding event status is 'open.'
3) What are the possible values that can be specified in replyTemplate.value?
A sample xml is provided below, covering all possible values that could be specified in the replytemplate.value attribute.
Copied"replyTemplate":
{
"value": "<div><div>A meeting has been scheduled with <span style='color:rgb(0, 101, 204)'>${contactName}</span> to address <span style='color:rgb(0, 101, 204)'>${meetingTitle}</span><br></div><div><br></div><div><span style='min-width: 130px;display: inline-block;'>Start Date</span><span style='margin-right: 20px;'>:</span><span>${startTime}</span><br></div><div><br></div><div><span style='min-width: 130px;display: inline-block;'>Duration</span><span style='margin-right: 20px;'>:</span><span>${duration}</span></div><div><br></div><div><span style='min-width: 130px;display: inline-block;'>Link</span><span style='margin-right: 20px;'>:</span><span style='color:rgb(0, 101, 204)'>${meetingJoinLink}</span><br></div><div><br></div><div><span style='min-width: 130px;display: inline-block;'>Meeting Key</span><span style='margin-right: 20px;'>:</span><span>${meetingCode}</span><br></div><div><br></div><div><span style='min-width: 130px;display: inline-block;'>Password</span><span style='margin-right: 20px;'>:</span> <span>${meetingPassword}</span><br></div><div><br></div><div><span style='min-width: 130px;display: inline-block;'>Participants</span><span style='margin-right: 20px;'>:</span> <span style='color:rgb(0, 101, 204)'>${participants}</span><br></div></div>",
"displayName": "Agent Response"
}
For the above specified values for replyTemplate.value, the comment will appear in the following format: