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Comprehensive CRM platform for customer-facing teams.

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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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Live chat app to engage and convert website visitors.

SalesIQ
 
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Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

Survey
 
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Online website builder with extensive customisation options.

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Website conversion optimization and personalisation platform.

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End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Manage all your local business listings on a single platform.

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Live chat app to engage and convert website visitors.

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Digital signature app for businesses.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Sync, manage, and convert leads across channels seamlessly.

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Online community platform for individuals and businesses to grow their network and brand.

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Unified marketing platform for marketing teams.

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eCommerce platform to manage and market your online store.

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Helpdesk software to deliver great customer support.

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Remote support and unattended remote access software.

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Interactive remote assistance software with augmented reality.

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End-to-end field service management platform for service businesses.

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Live chat app to engage and convert website visitors.

SalesIQ
 
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Cloud Contact Center Software for businesses.

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The all-in-one toolkit for solopreneurs.

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Appointment scheduling app for consultations with customers.

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Unified platform for customer service and support teams.

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Books

Powerful accounting platform for growing businesses.

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100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

Expense
 
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Powerful stock management and inventory control software.

Inventory
 
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End-to-end billing solution for your business.

Billing
 
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Collect payments online with custom branded pages.

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Payroll software with automated tax payments and filing.

Payroll
 
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The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
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Digital signature app for businesses.

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eCommerce platform to manage and market your online store.

Commerce
 
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All-in-one suite to manage your operations and finances.

Finance Plus

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Secure email service for teams of all sizes.

Mail
 
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Online meeting software for all your video conferencing & webinar needs.

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Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
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Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
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Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

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Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
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Collaborative online PDF editing tool.

PDF Editor
 
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Application suite built to improve team productivity and collaboration.

Workplace

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People

Organize, automate, and simplify your HR processes.

People
 
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Intuitive recruiting platform built to provide hiring solutions.

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Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Digital signature app for businesses.

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Comprehensive HR platform for seamless employee experiences.

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Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

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Secure multi-factor authenticator (MFA) for all your online accounts.

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Vault

Online password manager for teams.

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Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
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Automate manual, tedious, and repetitive tasks easily.

RPA

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Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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Harnessing IoT analytics for real-time operational intelligence.

IoT

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Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
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Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
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Low-code IoT platform and solutions for connected businesses.

IoT

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Unified platform to deliver top-notch customer experience.

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Unified platform for customer service and support teams.

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All-in-one suite to manage your operations and finances.

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Comprehensive HR platform for seamless employee experiences.

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Workplace

Application suite built to improve team productivity and collaboration.

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Marketing Plus

Unified marketing platform for marketing teams.

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All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Trusted by teams at

Gartner has recognized Zoho Desk in the 2021 edition of the Magic Quadrant report for CRM Customer Engagement Center.

Gartner has recognized Zoho Desk in the 2021 edition of the Magic Quadrant report for CRM Customer Engagement Center.

Secure and
Resilient

Security

Privacy and security are at the forefront of everything we do at Zoho. These aspects are crucial especially with customer service software as it deals with sensitive customer data. With an ad-free model and commitment to exceed the most stringent guidelines, Zoho does not sell or transfer customer data to any third parties for advertising, and treats customer privacy with the highest priority.

Resilience

In a world of uncertainties, business resilience is a key aspect that is often overlooked. Built on sound principles of self-sufficiency and sustainability, Zoho's business model is unique in the SaaS world. That means your customer service systems can keep functioning even in the most turbulent times, so you stay invested in building long-term customer relationships.

UPTIME
99.99%

Security and compliance certifications

Works for you, Works like you.

Zoho's technology stack is one of the most expansive ones in the industry. Utilize this depth and breadth to build a customer service system that vibes with the unique style and culture of your business and your customers.

Works well with
the rest of your CX stack

Works well with the rest of your CX stack

Zoho Desk extends as a platform upon which organizations can write a bespoke layer of functionality to connect with other tools they use, perform specific actions and adapt to the way they work. APIs, along with an expansive marketplace with hundreds of extensions help plug in Zoho Desk to your existing CX stack.

Right support for stable implementations

Right support for stable implementations

Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. With teams working round the clock with customers on our software, Zoho is the reliable enabler your service teams can lean on for stable, successful implementations.

Best-in-class ROI and
lowest-in-class TCO

Best-in-class ROI and lowest-in-class TCO

Zoho builds software that is affordable and easy to use, therefore requiring little training. We guarantee an implementation time that's at least 50% faster than the competition, which is why most teams implement a Zoho Desk pilot within a week and move to production within a few months.

Service desk consulting

Zoho is committed to supporting its enterprise customers far beyond the point of purchase. Right from requirement gathering to prototyping to deployment and training, we have what it takes to keep your global customer service teams running in full astern. Zoho Desk powers Zoho's global customer service operations to support over 75 million users across the world. That's an example of our scale.

Contact enterprise consulting

Consult

Gather requirements:

Conduct a detailed study to understand your IT landscape and business processes

Identify challenges:

Analyze the information obtained to identify challenges, gaps, and redundancies

Build

Develop a BRD:

Collate insights, appropriate solutions, and implementation strategies into a comprehensive business requirements document

Prototyping:

Use the BRD to develop a prototype of your customized solution

Deploy

Migration:

Deploy the solution through our EBS framework and migrate your data systematically

Onboarding:

Equip your in-house trainers with the skills and expertise required to implement your new CRM system

Assist

Usage reports:

Improve your business processes by analyzing quarterly product usage reports and discussing best practices with your technical account manager

Technical support:

Resolve any of your technical issues with our team of expert support engineers on standby

Global presence

With offices and data centers in multiple countries, a global workforce, and an international network of renowned SI partners, we are here to help you get set up—wherever your business is based.

International presence

Rated as a leader by customers

Gartner peer insights Best Customers Choice 2021

GetApp’s
Best Category Leaders 2022

PCMAG.COM
Best Editor’s Choice 2022

G2 Top 100 Products
Best Software Awards 2022

Crozdesk
Best Quality Choice 2022

With Zoho Desk, we are able to serve hundreds of stakeholders every day, who in turn provide service and medical attention to thousands of people.

Daniel Idikayi,

Systems Manager, NHS

Delight your customers with a powerful & robust
customer service infrastructure

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