Get practical tips to improve your customer service strategy at Zoho CX Workshop.

Register now!
Skip to product menu
close
  • Recent Launches
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Recent Launches

New

Payroll software with automated tax payments and filing.

Try now
New

Robotic process automation software to automate high-volume, rule-based tasks.

Try for free
New

Low-code IoT platform and solutions for connected businesses.

Try now
New

Business formation service to launch and grow your businesses.

Try now
New

Privacy-friendly application analytics solution.

Try for free

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Creation of meeting endpoints

1. eventCreator function
2. changesListener function 

 

1. eventCreator function

This Sigma function performs the CRUD operations. The function returns the meeting data in a specified format for the provided input payload.

Input Payload

Create

To create a meeting with the provided input payload.

Copied{
"operationType": "create" 
"meeting": 
    {
        "duration": "1200",
        "host": 
            {
                  "mail": "rebecca@zohocorp.com",
                  "name": "Rebecca"
            },
        "startTime": "2024-01-18T07:01:42.000Z",
        "title": "Meeting Integration Service Implementation",
        "type": "Audio Meeting",
        "participants": [ "lawrence@zohocorp.com", "emilclarin@zohomail.com", "caroline@mailinator.com" //participants mailId in an array 
                           ]
    }
  "ticketInfo": 
    {
           "subject": "Request for Assistance - Meeting Integration Service Setup",
           "contact": 
            {
                       "name": "Rebecca"
                       "emailId":"rebecca@gmail.com"
            },
    "ticketId": 7601000153723001
    }, 
}

Show full

Show less

Update

To update the information on the created meeting with the provided input payload.

Copied{
"operationType" : "update" 
"meeting": 
    {
        "meetingCode": "12345-abcd"
        "duration": "1200",
        "host": 
            {
                  "mail": "rebecca@zohocorp.com",
                  "name": "Rebecca"
            },
        "startTime": "2024-01-18T07:01:42.000Z",
        "title": "Meeting Integration Service Implementation",
        "type": "Audio Meeting",
        "participants": [ "lawrence@zohocorp.com", "emilclarin@zohomail.com", "caroline@mailinator.com" //participants mailId in an array 
                           ]
    }
  "ticketInfo": 
    {
        "subject": "Request for Assistance - Meeting Integration Service Setup",
        "contact": 
            {
            	"name": "Rebecca"
            	"emailId":"rebecca@gmail.com"
            },
    "ticketId": 7601000153723001
    },
}

Show full

Show less

Read

To fetch the meeting information by providing the respective meetingCode in the input payload.

Copied{ 
 "operationType": "get",
 "meeting": 
       { 
        "meetingCode": "12345-abcd"
       } 
}

Delete

To delete a meeting by providing the respective meetingCode in the input payload.

Copied{ 
 "operationType": "delete",
 "meeting": 
       { 
        "meetingCode": "12345-abcd"
       } 
}

Attributes and their description 

Attributes

Datatype

Description

operationType

String

The type of CRUD operation.

The allowed values are create, update, get, and delete.

meeting

JSON Object

Meeting information

meeting.startTime

String

Start date and start time of the meeting in ISO format

 

Note: ISO format:yyyy-MM-ddThh:mm:ss.SSSZ

startTime will be in GMT time zone.

meeting.duration*

String

max length: 200

Duration of the event

 

Note: Specify the duration in seconds

meeting.host.name

String

Event owner's name

meeting.host.mail

String

valid email

Event owner's email address

meeting.participants

Array of emailIds  as string

array size: 0-50

List of email addresses of the participants, which includes desk agent mailIds, desk contact mailIds, and also other non Zoho Desk users.

meeting.title*

String

max length: 255

Subject of the event

meeting.type

String

Specifies the type of event.

The allowed values are Audio Meeting and Video Meeting.


Note: The equivalent i18n values are permitted

meeting.description

String

max length: 65535

Description of the event

ticketInfo

JSON Object

 

Ticket info in which the event is associated with

ticketInfo.ticketId

long

 

TicketId of the Desk ticket

ticketInfo.subject*

String

max length: 255

Subject of the ticket

ticketInfo.contact.name*

String

max length: 200

Name of the Desk contact

ticketInfo.contact.emailId

String

valid email

max length: 150

Email address of the Desk contact

* - Mandatory parameters 

Output Response

The sigma function is expected to return newly created meeting data in the pre-structured JSON format.

Create, Update, and Read

The output response for create, update, and read operations is given below:

Copied{
  "meeting": 
    {
        "title": "Phone heating issue",
        "agenda": "Technical assistance to resolve customer-reported phone heating issues",
        "meetingCode": "1059305803",
        "duration": 1200,
        "host": 
        {
              "name": "Rebecca",
              "emailId": "rebecca@zohocorp.com",
              "photoUrl": "https://deskstatic.zoho.com/api/v1/agents/7601000027150091/photo?orgId=674476860"
        },
        "joinLink": "https://meet.zoho.com/fhCnzTCo5E",
        "startLink": "https://meeting.zoho.com/meeting/meeting-start?key=1059305803&x-meeting-org=53296550",
        "password": "pwd@123",
        "status": "Scheduled",
        "type": "Audio Conferencing",
        "participants":[
                          {
                              "name": "lawrence@zohomail.com",
                              "emailId": "lawrence@zohomail.com"
                          },
                          {
                              "name": "emilclarin@zohocorp.com",
                             "emailId": "emilclarin@zohocorp.com"
                          },
                          {
                               "name": "caroline@mailinator.com",
                               "emailId": "caroline@mailinator.com"
                               "photoUrl":"https://deskstatic.zoho.com/api/v1/            agents/189902000055358341/photo?orgId=645936564"
                          }
                    ],
        "startTime": "2024-01-18T07:01:00.000Z"
      }
}

Show full

Show less

Delete

The output response is "Status: 200

Attributes and their description 

Attributes

Datatype

Description

meeting

JSON Object 

Meeting information 

title

String

max length: 255

Subject of the meeting

agenda

String

max length: 65535

Agenda/Description of the meeting

meetingCode

String

Unique meeting code to identify a specific meeting

joinLink*

String 

max length: 2083

The link to join the meeting. The link is generated when a meeting is created/scheduled.

startLink*

String

max length: 2083

The link to start the created/scheduled meeting

password*

String

max length: 100

Meeting password to join the meeting

status*

String

max length: 100

Status of the meeting

The allowed values are scheduled and completed

type

String

max length: 250

Specifies the type of meeting

The allowed values are Audio Meeting and Video Meeting 

startTime

String

Start date and start time of the meeting in ISO format

 

Note: ISO format:yyyy-MM-ddThh:mm:ss.SSSZ

startTime will be in GMT time zone

duration*

Integer

 

Duration of the meeting

 

Note: Specify the duration in seconds

host*

JSON Object

 

host : name

String

Name of the host

host : emailId*

String

email address of the host

host : photoUrl 

String

photoURL of the host

participants

Array of objects

array size: 0-50

The list of participants' email addresses

participants: name

String

Name of the participant

participants: emailId

String

email address of the participant

 

participants: photoURL 

String

photoURL of the participant

redirectionUrl*

String URL

max length: 2083

The link redirects users to the meeting information page on the corresponding meeting service

meetingRecordings

Array of string

Link to access the recorded meeting

noteLink

String URL

max length: 2083

Link to access the notes of the meeting

 

chatLink

String URL

max length: 2083

Link to access the chat

* - Mandatory parameters 

 

2. changesListener function

This Sigma function returns meeting information in the specified format for the provided meeting keys (meetingCodes) in the input payload. It helps to update the ticket comment after a completed meeting, and the completed status of the meeting is updated in the Desk event.

Input payload

Copied{
"meeting":
[
 {
     "eventId": "206706000001078001",
     "meetingCode":"23456hg543"
 },
 {
     "eventId": "206706000001075009",
     "meetingCode":"76543po0"
 }
]}

Note: A maximum of ten meeting keys (meetingCodes) are selected in a single payload.

Attributes and their description

Attributes

Datatype

Description

meeting

JSON Object 

Meeting information 

eventId*

String

Id of the event

meetingCode*

String

Unique id of the meeting created from the corresponding meeting service

* - Mandatory parameters 

 Output response

The sigma function returns the meeting information for the meeting codes provided in the input payload in a pre-structured JSON format.

Copied{ 
 meetings : [
      	   {
            "eventId" : "1234",
            "status" : "Completed",
            "startTime" : "13ZT40.0",
            "duration" : 1200,
            "meeting" : {
                    "startTime" : "213Z4T.0",
                    "duration" : 1200,
                    "joinLink" : "",
                    "meetingRecordings" : [],
                    "redirectionUrl": "",
                    "participants" : [],
                    "title" : "345",
                    "password" : "",
                    "meetingCode" :,
                    "status" : "",
                    "chatLink" : "",
                    "noteLink" : ""
                    }         
            }
        ]
}

Attributes and their description

Attributes

Datatype

Description

meetings

Array of objects

Meeting information 

eventId*

Integer

Id of the event

status*

String

Status of the meeting

startTime*

String

Start time of the meeting.

duration*

Integer

Duration of the meeting.

joinLink

String 

The meeting link.

meetingRecordings

Array of string

Link(s) to the meeting recordings.

redirectionUrl

String URL

 

The link to redirect users to the meeting information page on the corresponding meeting service.

participants

Array of objects

The list of participants.

participants.name

String

Name of the participant.

participants.emailId

String

email address of the participant.

 

password

String

Meeting password to join the meeting.

meetingCode

String

Unique meeting code to identify a specific meeting.

status

String

Status of the meeting.

chatLink

String URL

Link to the chat history of the meeting.

noteLink

String URL

Link to the meeting notes.

* - Mandatory parameters