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CRM

Comprehensive CRM platform for customer-facing teams.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
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Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

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Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

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Social

All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
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Webinar platform for webcasting online webinars.

Webinar
 
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All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

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Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
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Online community platform for individuals and businesses to grow their network and brand.

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Unified marketing platform for marketing teams.

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eCommerce platform to manage and market your online store.

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Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Lens

Interactive remote assistance software with augmented reality.

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FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

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Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
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Service Plus

Unified platform for customer service and support teams.

Service Plus

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Books

Powerful accounting platform for growing businesses.

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Invoice

100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

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Inventory

Powerful stock management and inventory control software.

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Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
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Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
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Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
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RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
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IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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Service Plus

Unified platform for customer service and support teams.

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Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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Workplace

Application suite built to improve team productivity and collaboration.

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Unified marketing platform for marketing teams.

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All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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 MonthlyYearly

save up to 34%

ExpressUS$7/user/month billed annually
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Express
Features ListFeatures List
Small business essentials:
  • EmailSupport your customers across multiple email channels.
  • Social mediaRespond to brand mentions and support tickets received from Instagram, Facebook, and X using Zoho Desk's social media module.
  • Web formsAllow potentials and customers to log tickets via forms on any web page.
  • Direct assignmentAutomatically assign tickets to specific agents based on the rules/criteria you set.
  • WorkflowsA set of actions that are executed when certain specified conditions are met.
  • Custom domainConnect your brand's support subdomain to Zoho Desk.
  • Multi-level escalationsWrite rules to establish an automatic escalation matrix for your tickets.
  • Ticket timeline & historySee the timeline of all the past tickets from a particular customer and the activity on a ticket in chronological order.
  • Contact managementRecord customer details as contacts, group them into accounts, add notes, and assign agents.
StandardUS$14/user/month billed annually
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Standard
Features ListFeatures List
Everything in Express +
  • Live chatBusiness Messaging live chat lets you chat with your customers in real time on your website/app and convert conversations into tickets.
  • Instant messagingCommunicate with customers on WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, and Line from Zoho Desk's Instant Messaging module.
  • Community forumBuild and grow your brand's interactive community of customers, prospects, and visitors.
  • Knowledge baseCreate a repository of help articles, guides, and FAQs so customers can find assistance anytime.
  • Work modesIntelligent sorting of tickets that lets you view tickets based on due time, priority, status, and CRM information.
  • Generative AIZoho's Zia AI, integrated with OpenAI, analyzes customer support requests for mood, summarizes tickets, and assists with replies.
  • ASAP self-service widgetThe App Support Across Platforms (ASAP) widget in Zoho Desk can be embedded in any webpage/app, offering self-service, chat with a bot (available in Enterprise) and live chat options.
  • Customer happiness ratingsAutomate the process of asking customers to rate the service upon ticket closure or after each response.
  • Custom reports and dashboardsCreate custom reports and dashboards using various visualization elements to keep track of metrics that matter to you.
ProfessionalUS$23/user/month billed annually
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Professional
Features ListFeatures List
Everything in Standard +
  • TelephonyIntegrate with leading telephony providers and set up a toll-free number to provide inbound and outbound phone support to your customers.
  • BlueprintsA user-friendly drag-and-drop automation builder helps you create sequences of actions. Once activated, every step is executed in order.
  • Multi-departmentOrganize your help desk into departments and carry out department-specific or global actions from one screen.
  • Round-robin assignmentAllocate tickets to agents according to their current workload or in a specific order, such as alphabetically or any custom sequence.
  • Custom lookup fieldsEstablish a one-to-many relationship between data fields across different modules.
  • Multilingual help centerPublish Knowledge Base articles in over 40 languages.
  • Parent-child ticketingCreate multiple sub-tickets (child ticket) for a primary ticket (parent ticket).
  • Custom actionsAccess an additional set of pre-defined actions for your workflow rules, such as skills, custom functions, along with alerts, tasks, and field updates. *actions vary by edition
  • WebhooksSend automated messages or information to third-party apps every time an event occurs in Zoho Desk.
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EnterpriseUS$40/user/month billed annually
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Enterprise
Features ListFeatures List
Everything in Professional +
  • Answer botAn AI-powered reply assistant that provides relevant responses to agents and customers based on its intelligence from the existing knowledge base articles.
  • Zia, AI assistantAdvanced AI functions such as sentiment analysis, ticket auto-tagging, field predictions, and anomaly detection.
  • Guided ConversationsBuild predefined conversation trees using a low-code self-service flow builder.
  • Skill-based assignmentAutomatically route tickets to agents based on their proficiency and availability.
  • Multi-level IVRSimplify customer navigation so they can reach the right agents using IVR.
  • Multi-brand help centerCreate self-service portals for multiple brands within the same Zoho Desk account.
  • Custom modulesBuild modules that reflect your business processes in addition to the existing standard Zoho Desk modules.
  • Validation rulesPrevent the creation of records with incomplete or inaccurate information.
  • SandboxTry and test new processes in a simulated setup without hindering ongoing customer interactions.

Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

Zoho Desk Free Edition

Easy email ticketing, right out of the box! Zoho Desk's free plan offers three user licenses to help you start small and grow your support team.

Get Started

Join 100,000+ companies delivering
world-class customer service

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Delivering value on three fronts

Price
transparency

Get the full product for the price you pay. No hidden costs in the long run.

Faster
deployments

Minimize operational disruptions as Zoho Desk can be implemented 50% faster than competitors.

Higher
adoption

Intuitive UX that lets you leverage Zoho Desk better and deliver great customer service from the get-go.

The ease of configuration sold us on selecting Zoho Desk. The fact that we could do most of it ourselves impressed our team, as we wanted to be able to maintain control and we were not subject to having ongoing consulting fees and other expenses. So, keeping our costs controllable became achievable.

Kyle KurdleVice President, Global Service Delivery

Protecting customer privacy Zoho CRM

Leading the charge on customer privacy

  • Minimal reliance on third parties in our software

  • No third-party website trackers or ads

  • We don't sell your data

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Pricing FAQs

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Can I get a demo of Zoho Desk?

Yes, we would be happy to demonstrate Zoho Desk through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.

Is my data safe?

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.

Is there a free trial?

Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.

How can I pay?

We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.

How do you support businesses signing up for Zoho Desk?

For customers of our paid editions, you automatically have access to our Classic support. You also have the option to opt-in for one of our paid support plans that promises faster responses, round the clock support, dedicated on-boarding and more.
Explore support plans

Can I change plans during my trial?

Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your current plan during the trial period.

Can I cancel my subscription?

If at any point you are not satisfied with our product or service, you can get a full refund based on our company refund policy.

What happens when my trial ends?

Once your 15-day free trial ends, your plan will automatically be downgraded to our free plan. If you wish to continue using our unrestricted features that you have tested during your trial, you can purchase a paid plan of your choice available for a monthly or yearly subscription.

Am I eligible for any discounts?

Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.

Have more questions?

You can connect with us instantly through live chat (24x5) or by writing to us at sales@zohocorp.com.

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