Get practical tips to improve your customer service strategy at Zoho CX Workshop.

Register now!
Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Zoho Desk, at your service.

Take a free trial of the go-to help desk software for IT and ITES companies.

Get started now

100 million users worldwide trust Zoho to run their businesses

  • Sears
  • DHL
  • Honeywell
  • Amazon
  • AON-Hewitt
  • Queensland-gov
  • Bridgestone
  • HP

What can Zoho Desk do to help your business?

Work smarter

Set automations to notify your team when a ticket is received, or notify your customer when it has been resolved. You can get notifications that alert you when you're about to miss an SLA. You can also create workflows to automate all your repetitive, manual tasks, or deploy macros to execute a select list of tasks quickly.

Zoho Desk

Resolve issues faster

View and take control of remote computers to resolve client issues quickly, using the Remote Assistance feature. You can transfer files, chat with the client, and enable screen-sharing with your customers. Once the screen-sharing session ends, your agents can update the ticket status, ticket resolution, and session notes for that particular ticket right from the Zoho Assist technician console.

Collaborate better

The Team Feed shows your agents the gist of what's happening with every ticket assigned to their team. With just an @mention, your colleagues and teammates can view tickets and pitch in when they need to. If a certain ticket requires approval from superiors, your agents can send them over to the superior and the request can be approved with just a click. To stay up-to-date on all activity, you can follow a ticket and get notified of all activity such as comments and status updates.

collaborate

Reintroduce discipline.

Blueprint is Zoho Desk's advanced process automation tool. The drag-and-drop Blueprint Builder lets you create sequences of actions visually. Every time a process is triggered, the stakeholder is notified about the course of action to take. They can only see the actions applicable to them and cannot move forward until that action is completed. This way, your processes are more organized and your team's productivity increases.

Zoho Desk helps your agents be more productive.

     
  • Intuitive reports
  • CRM information
  • Contextual ticket views

Intuitive reports

Analyze process performances with the smart reporting capabilities of Zoho Desk. View important metrics such as customer happiness ratings and agent scorecards at a glance to get a bird's-eye view of your team's performance. You can use the intuitive built-in reports or create your own customized ones to understand the pain points of your business exactly the way you want, and work towards addressing them.

supervision made easy

CRM information

By integrating Zoho Desk with Zoho CRM, you can capitalize on cross-selling opportunities. Your sales teams is notified every time a lead raises a ticket, responds to a ticket, or leaves a happiness rating. They can even respond to those tickets right from within Zoho CRM. Meanwhile, your support team can update prospect details they learn from support conversations to help your sales team stay in the loop. They can even use the Handshake Mode to view tickets from leads, as well as important details like deal valuation and product evaluated.

Zoho Desk

Contextual ticket views

Understand your clients' needs completely with Zoho Desk's contextual ticket views. The customer interaction history shows every conversation your team has had with the customer. This helps put things in prespective, and Zia's sentiment analysis gives your agents a heads-up about how the customer might be feeling. The ticket timeline shows a list of every ticket the customer has filed before, and the CRM integration pulls up important contact info. Armed with this information, your team can deliver personalized responses and make your clients happier.

auto-suggest

Intuitive reports

Analyze process performances with the smart reporting capabilities of Zoho Desk. View important metrics such as customer happiness ratings and agent scorecards at a glance to get a bird's-eye view of your team's performance. You can use the intuitive built-in reports or create your own customized ones to understand the pain points of your business exactly the way you want, and work towards addressing them.

CRM information

By integrating Zoho Desk with Zoho CRM, you can capitalize on cross-selling opportunities. Your sales teams is notified every time a lead raises a ticket, responds to a ticket, or leaves a happiness rating. They can even respond to those tickets right from within Zoho CRM. Meanwhile, your support team can update prospect details they learn from support conversations to help your sales team stay in the loop. They can even use the Handshake Mode to view tickets from leads, as well as important details like deal valuation and product evaluated.

Contextual ticket views

Understand your clients' needs completely with Zoho Desk's contextual ticket views. The customer interaction history shows every conversation your team has had with the customer. This helps put things in prespective, and Zia's sentiment analysis gives your agents a heads-up about how the customer might be feeling. The ticket timeline shows a list of every ticket the customer has filed before, and the CRM integration pulls up important contact info. Armed with this information, your team can deliver personalized responses and make your clients happier.

Revolutionize the way you communicate with your clients.

  • Immediate answers

    Empower your clients to help themselves through the Knowledge Base, a repository of help articles. Fill the help center with FAQs, or create a self-service portal for them to access. They can even engage in productive discussions in the Community Forums.

  • Multichannel communication

    Connect with your clients over multiple channels such as email, telephony, live chat, web forms, Facebook, or Twitter. Tickets from each of these channels show up on a unified interface. You can even set different assignment rules for each channel.

  • Instant action

    Respond to your customers from wherever you are, with the Zoho Desk iOS and Android apps. Get CRM information, stay updated about ticket activity with instant notifications, or even send out faster responses with response templates. There's even a special app built for managers–Radar. Radar shows you managerial metrics on your mobile device so you can manage your team even when you're out of the office.