Get the List of Feedbacks

Description

You can use this API to fetch the list of feedback from the website visitors.

HTTP Method - GET

Query Parameters

  • operator_ids: To fetch the feedback based on the ArrayList of the operator IDs
  • department_ids: To fetch the feedback based on the ArrayList of the department IDs
  • app_ids: To fetch the feedback based on the ArrayList of the app IDs
  • start_time: The feedbacks after the specified time will be retrieved and displayed.
  • end_time: The feedback before the specified time will be retrieved and displayed.
  • timezone_offset: Time zone mentioned in the portal, you should define the offset for the time zone.
  • visitor_email: Based on the visitor's email address.
  • index: As the feedback list is limited to 20 per fetch, you can use this param to fetch the next set of feedbacks.
  • limit: The number of feedbacks you would like to receive (The default limit is 20.)
  • ratings: To fetch the ratings given by the visitor (happy/neutral/sad)

OAuth Scope:

SalesIQ.feedbacks.READ

URL:

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screenname}/feedbacks

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylker/feedbacks

Sample Response

Copied{
  "url": "/api/v2/zylker/feedbacks",
  "object": "feedback_list",
  "data": [
    {
      "visitor": {
        "name": "John Doe",
        "email_id": "john@zylker.com"
      },
      "conversation": {
        "id": "2198149928649537906",
        "thread_id": "388",
        "mode": "chat"
      },
      "start_time": "1549029519413",
      "end_time": "1549029539262",
      "question": "Can I have any discounts for these shoes?",
      "feedback": "Nice to speak to you",
      "ratings": happy,
      "attender_id": "343274000000002001",
      "department_id": "343274000000863001",
      "average_response_time": "6000"
    },
    {
      "visitor": {
        "name": "Smith",
        "email_id": "smith@zylker.com"
      },
      "conversation": {
        "id": "2198149928649537907",
        "thread_id": "344",
        "mode": "chat"
      },
      "start_time": "1549030519413",
      "end_time": "1549030539262",
      "question": "Can I have any discounts for these apparels?",
      "feedback": "Nice to speak to you",
      "rating": happy,
      "attender_id": "343274000000002003",
      "department_id": "343274000000863003",
      "average_response_time": "4000",
      "support_ticket_id": "234556"
    }
  ]
}