Get a Visitor Feedback

Description

You can use this API to get the feedback of a website visitor.

HTTP Method - GET

OAuth Scope:

SalesIQ.conversations.READ

URL:

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screenname}/conversations/{conversation_id}/feedback

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylker/conversations/360000014630523/feedback

Sample Response

Copied{
  "url": "/api/v2/conversations/343274000001807001",
  "object": "conversations",
  "data": {
    "feedback_list": [
      {
        "feedback": "Good and knowledgeable support team",
        "end_time": "1563777309853",
        "rating": "happy",
        "average_response_time": 0,
        "start_time": "1563777212747",
        "visitor": {
          "email": "patty@zylker.com",
          "name": "Patricia"
        },
        "conversation": {
          "thread_id": "651",
          "mode": "chat"
        },
        "department_id": "343274000001016007",
        "attender_id": "343274000000643007"
      }
    ],
    "happiness_ratings": {
      "sad": 0,
      "neutral": 0,
      "happy": 1
    }
  }
}