Get Details of a Particular Conversation
Description
You can get the details of a particular conversation using this API.
OAuth Scope
SalesIQ.conversations.READ
URL:
Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screen name}/conversations/{conversation_id}
Example:
Copiedhttps://salesiq.zoho.com/api/v2/zylker/conversations/19000000033103
Sample Response:
Copied{
"url": "/api/v2/zylker/conversations/19000000033103",
"object": "conversations",
"data": {
"reference_id": "6144851",
"supervisors": [
{
"image_key": "15104343492894_40300342332853",
"aboutme": "Sales rep",
"email": "patricia@zylker.com",
"name": "Patricia",
"is_bot": false,
"call_enabled": true,
"id": "403039843453853"
},
{
"image_key": "16694245247_40300045561589",
"aboutme": "Sales rep",
"email": "james@zylker.com",
"name": "James",
"is_bot": false,
"call_enabled": true,
"id": "403005344551589"
}
],
"owner": {
"image_key": "1394394621_40305453433275",
"email": "sam@zylker.com",
"name": "Sam",
"is_bot": false,
"call_enabled": true,
"id": "4030343432474275"
},
"chat_id": "LD_219834535434334843_121469597",
"attender": {
"image_key": "1394394621_40305453433275",
"email": "sam@zylker.com",
"name": "Sam",
"is_bot": false,
"call_enabled": true,
"id": "4030343432474275"
},
"type": "chat",
"participants": [
{
"image_key": "1394394621_40305453433275",
"email": "sam@zylker.com",
"name": "Sam",
"is_bot": false,
"call_enabled": true,
"id": "4030343432474275"
}
],
"unread_chats": false,
"status_code": 3,
"chat_status": {
"state_key": "connected",
"status_code": 0,
"state": 2,
"id": "20",
"label": "Connected",
"status_key": "open"
},
"uvid": "4hfu5743-2dcd-75nf-907f-ca8asd848g22-8",
"question": "My order is been damaged",
"notes": false,
"app_name": "Zylker",
"attended_time": "1708936897549",
"start_time": "1708936896489",
"id": "19000000033103",
"last_modified_time": "1708937855434",
"last_message_info": {
"sequence_id": "28",
"sender": {
"name": "Tom",
"id": "$2943943749833187"
},
"type": "text",
"message": {
"text": "Can I get a picture of it?"
},
"time": "1708937814722",
"last_read_message_id": "1343543896_20342241385",
"id": "1343543896_20342241385"
},
"status": "Connected",
"app_id": "403434234243183",
"department": {
"name": "Zylker Support",
"id": "403000345343249"
},
"customer_info": {
"Plan": "Premium",
"Device": "Mobile"
},
"visitor": {
"name": "Tom",
"id": "40335343434453",
"country_code": "JP",
"channel_details": {
"channel": "website",
"source": "https://zylker/orders/ordID=4524523423442"
},
"supported_operations": [
"bot_chat",
"file_share",
"audio_call",
"video_call",
"screen_share",
"remote_share",
"edit_message",
"delete_message",
"reply_message",
"block_ip",
"article_share",
"read_recipients"
],
"ip": "93.90.**.***",
"phone": "+813858495744",
"email": "tom@zillium.com",
"type": "contact",
"channel_name": "website",
"user_id": "$2943943749833187"
},
"company_id": "5834954823774"
}
}