Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Merge API - Possible error codes

JSON Object Syntax:

In addition to the default 'error' key mentioned in general syntax , below keys are also applicable for Merge API responses.


    "error": {
          "message": "Merge data not found. Please try again with proper merge data.”,
          "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
          "response_generated_time": 1594131798612,
          "request_url": "https://<invoked_api_request_url>",
          "errorcode": "R6001"
          },
     "error_collection": [
              {
                 "message": "Permission denied. You are not authorized to save a file in the given folder.",
                 "documentation_url":"https://www.zoho.com/writer/help/api/v1/general-errors.html",
                "response_generated_time": 1594131798612,
                 "request_url": "https://<invoked_api_request_url>",
                 "errorcode": "R6021"
              },
             {
                 "message": "Invalid unique attachment info. Please try again with proper unique attachment info.",
                 "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
                 "response_generated_time": 1594131798612,
                 "request_url": "https://<invoked_api_request_url>",
                 "errorcode": "R6007"
             }
       ],
     "warning_collection": [
              {
              "Field not found in merge data": [ "Products","Company", "Last_Name"],
              "message": "This merge field will be removed as it is not found in the merge data.",
              "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
              "errorcode": "R6071"
              }
      ]
}

KeysDescription
errorThe primary cause of the merge operation failure will be returned in this key.
error_collectionThis key will be present if additional errors are detected during the merge operation. If this key is included in the response, the user should review and resolve these errors before reattempting the API call, after addressing the primary error.
warning_collection

This key will be present if there are missing or misconfigured values that do not cause the merge operation to fail but may affect the output document. For example, some field values might not be replaced correctly due to incorrect input merge data.

The user can review these warnings and decide whether to fix them if necessary, or proceed without changes.

Notes:

  1. The 'error_collection' and 'warning_collection' keys will not be present in all cases.
  2. The 'warning_collection' key will be applicable for both success and failure merge cases.

General error

Error code

R6000

Error description

This might be due to an internal server error. Please write to us at: support@zohowriter.com.

Error Response

{
    "error":  {
        "message": “An error occurred while processing your merge request. Please check and try again later.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6000”
    }
}

Merge data is missing

Error code

R6001

Error description

The above error occurs when merge data is not provided.

Error Response

{
   "error":  {
        "message": "Merge data not found. Please try again with proper merge data.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6001”
    }
}

File is not found

Error code

R6002

Error description

This error is thrown when the document to be merged with the data is not provided.

Error Response

{
   "error":  {
        "message": "File not found. Please try again with proper file.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6002”
    }
}

Email address not found

Error code

R6003

Error description

This error occurs when the 'recipient_email' parameter is not passed or when the email address is not saved in the settings.

Error Response

{
   "error":  {
        "message": "Email address not found. Please try again with proper email address.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6003”
    }
}

Signer Email address not provided

Error code

R6004

Error description

This error occurs when the 'signer_data' parameter is not provided or when the signer details are not saved in the settings.

Error Response

{
   "error":  {
        "message": "Signer info not found. Please try again with proper signer email address.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6004”
    }
}

Invalid Signer Info

Error code

R6006

Error description

This error occurs when the signer info provided in invalid (like 'field_id' not given).

Error Response

{
    "error":  {
        "message": “Invalid signer info. Please try again with proper signer info.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6006”
    }
}

Invalid unique attachment info

Error code

R6007

Error description

This error occurs when the unique attachment param value is passed incorrectly.

Error Response

{
    "error":  {
        "message": “Invalid unique attachment info. Please try again with proper unique attachment info.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6007”
    }
}

Daily merge limit has exceeded

Error code

R6011

Error description

Maximum limit for merging the documents has reached for the day.

Error Response

{
  "error":  {
        "message": "Daily merge limit reached. Please try again later.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6011”
    }
}

Daily email limit has exceeded

Error code

R6012

Error description

Maximum limit for sending the merged documents via email has reached for the day.

Error Response

{
    "error":  {
        "message": "Daily email limit reached. Please try again later.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6012”
    }
}

Credit points limit has exceeded

Error code

R6013

Error description

Maximum limit for performing the merge operations for your organisation has reached for the month.

Error Response

{
    "error":  {
        "message": "Credit points limit reached for your organisation. Please purchase more credit points to continue.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6013”
    }
}

Merge data count has exceeded

Error code

R6014

Error description

This error occurs when the merge data count has exceeded. For normal sign flow, the merge data value should not be greater than 5.

Error Response

{
    "error":  {
        "message": “Merge data count is exceeded. Please check the documentation and pass valid data.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6014”
    }
}

Sign limit has reached

Error code

R6015

Error description

This error occurs when the monthly sign limit for your organisation has reached.

{
    "error":  {
        "message": “Monthly sign document limit reached for your organisation. Please upgrade your account to continue.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6015”
    }
}

Document content limit has exceeded

Error code

R6016

Error description

This error is thrown for all Merge APIs when the document content exceeds more than 7 lakh characters.

{
    "error":  {
        "message": “Document is too large. Exceeds the limit of 0.7 million(700k) characters.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6016”
    }
}

Daily merge (test_mode) limit has exceeded

Error code

R6017

Error description

Maximum limit to test the Merge APIs has reached for the day.

{
    "error":  {
        "message": “Daily merge (test_mode) limit has reached. Please try again after X hour(s).”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6017”
    }
}

Unable to save the file in a particular folder

Error code

R6021

Error description

This error occurs when you are not authorised to save the file in that particular folder.

Error Response

{
    "error":  {
        "message": "Permission denied. You are not authorized to save a file in the given folder.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6021”
    }
}

Unable to send email using the 'From' address

Error code

R6022

Error description

This error occurs when you are not authorised to use the 'From' email address.

Error Response

{
    "error":  {
        "message": "Permission denied. You are not authorized to use the given 'From' address.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6022”
    }
}

Unable to upload the merged file in a folder

Error code

R6031

Error description

This error occurs when the required scope is not added. Include Docs/Workdrive scope based on the folder in which you would like to upload the file.

Error Response

{
    "error":  {
        "message": "An error occurred while uploading the merged file in a folder. Please check and try again later.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6031”
    }
}

Unable to access Sign

Error code

R6033

Error description

This error occurs when your account is not synced with the Sign service.

Error Response

{
    "error":  {
        "message": "Looks like your account is not linked with Sign service. Please check and try again later.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6033”
    }
}

Unable to merge the document

Error code

R6041

Error description

This error occurs while merging the file with the given merge data.

Error Response

{
    "error":  {
        "message": “An error occurred while merging the file with the given merge data. Please check and try again later.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6041”
    }
}

Invalid merge date for CRM templates

Error code

R6044

Error description

This error occurs when Email API request for CRM templates are sent without including 'id' field in merge data.

Error Response

{
    "error":  {
        "message": “Invalid merge data for crm template. Please add id field in merge data and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6044”
    }
}

Suggested action 

Pass the record id value for each record inside the key 'id' for each data and try again.
For example: merge_data = {data: [{"name": "Amelia", "email": "amelia@zylker.com", "id": "1234567789"}]} // 1234567789 - CRM record id

Unable to replace an existing file

Error code

R6053

Error description

This error is thrown when a Zoho Docs user tries to replace an existing file. Because, this feature/option is supported only for Zoho WorkDrive users.

{
    "error":  {
        "message": “Replacing existing file is currently not supported for your account. Please check and upgrade to Workdrive.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6053”
    }
}

Custom function not configured

Error code

R6054

Error description

This error will be thrown when the user tries Merge and Invoke API without configuring the custom funtion.

{
    "error":  {
        "message": “Custom function not configured in the template. Please configure and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6054”
    }
}

File size is more than 200 MB

Error code

R6069

Error description

This error will be thrown when the upload document size is more than 200 MB.

{
   "error":  {
        "message": “Unable to process the document due to the size limitation of 200MB. Please reduce the file size and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6069”
    }
}

Image count inside the document exceeds 200

Error code

R6070

Error description

This error will be thrown when the image count inside the document exceeds 200.

{
    "error":  {
        "message": “Unable to process the document due to image count limitation of 200. Please delete some of the images and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6070”
    }
}

Unable to store the merged documents in Zoho Docs folder

Error code

R6099

Error description

This error will be thrown when Zoho Docs folder ID is passed to store the merged documents. Because, Zoho Docs is deprecated.

{
    "error":  {
        "message": “Zoho Docs is discontinued. Please use the WorkDrive folder ID to store all your merged documents.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R6099”
    }
}