Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

General Errors

Invalid Parameter values

Error code

R2000

Error description

The parameter values entered are not valid.

Error Response

{
    "error":  {
        "message": "Invalid parameter values found. Please try again with supported values.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2000"
    }
}

Suggested action 

Enter supported values for the parameters and try again.

Parameters not configured

Error code

R2001

Error description

Upload parameters are not configured properly.

Error Response

{
    "error":  {
        "message": "Upload Parameters not configured properly. Please try again.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2001”
    }
}

Suggested action 

Configure the upload parameters and try again.

Parameter missing

Error code

R2003, R2009

Error description

A mandatory parameter to perform this action is missing.

Error Response

{
    "error":  {
        "message": "You seem to be missing a mandatory parameter that's required to perform this action.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "parameter_name": “category",
        "errorcode": "R2003”
    }
}

 

{
    "error":  {
        "message": "You seem to be missing a mandatory parameter that's required to perform this action.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "parameter_name": “category",
        "errorcode": "R2009”
    }
}

Suggested action 

Add the required parameter and then try to perform the action.

Invalid usage of the parameters

Error code

R2004

Error description

You have used the supported parameters multiple times (more than the limit).

Error Response

{
    "error":  {
        "message": "You seem to have used the supported parameters multiple times.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2004”
    }
}

Suggested action 

Please check if  any parameters are added multiple times in the request and try again.

Invalid parameter length

Error code

R2005

Error description

The length of the parameter has exceeded the limit.

Error Response

{
    "error":  {
        "message": "The length of the parameter has exceeded the allowed limit. Please try again with a shorter one.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2005”
    }
}

Suggested action 

Please reduce the length (to a shorter one) of the parameter and try again.

Invalid request size

Error code

R2006

Error description

The size of the request has exceeded the limit.

Error Response

{
    "error":  {
        "message": "Request size is more than the limit allowed. Please try again.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2006”
    }
}

Suggested action 

Please check if the request size is within the limit and try again.

Invalid datatype

Error code

R2007, R2010

Error description

You might have entered a wrong datatype for the parameters to perform this action.

Error Response

{
    "error":  {
        "message": "DATATYPE mismatch. Please ensure you have the right DATATYPE for parameters to perform this action.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2007”
    }
}

 

{
    "error":  {
        "message": "Please ensure you have right DATATYPE for parameters.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2010”
    }
}

Suggested action 

Please ensure you have the right datatype for parameters to perform this action.

Request URL not configured

Error code

R2008

Error description

Request URL is not configured properly

Error Response

{
    "error":  {
        "message": "Request URL not configured properly. Please check and try again.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2008”
    }
}

Suggested action 

Please check if the request URL is correct and try again.

Unable to process JSON parameters

Error code

R2011

Error description

Unable to process JSON parameters or values.

Error Response

{
    "error":  {
        "message": "An error occurred while processing JSON parameter or values. Please try again.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R2011”
    }
}

Suggested action 

Please check if the input JSON parameters are properly sent along with the request and try again.

Non-native resources are restricted

Error code

R3049

Error description

This error is thrown when user tries to perform document related actions (like get document details, copy/download/publish/trash document and all Meta related operations) with non-native documents (like pdf,docx, otd, etc.,). As the non-native documents will be associated with their respective service, Writer will not have control over them.

Error Response

{
    "error":  {
        "message": "This document is not a valid Writer resource. Please try again with a Writer resource.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R3049”
    }
}

Suggested action 

Please try with a Writer document. To perform document related operation with non-native documents, try using Zoho WorkDrive Rest APIs.

DMS not configured

Error code

R3501

Error description

Document management system has not been activated for your account.

Error Response

{
    "error": {
       "message": "Document management service has not been activated for your account. Please access the onboard url link to active.",
       "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
       "response_generated_time": 1616134261234,
       "request_url": "https://<invoked_api_request_url>“,
       "errorcode": "R3501",
       "onboard_url":"https://<onboard_request_url>"
   }
}

Suggested action 

Please access the Onboard Url link to active. Onboard Url link will be provided in the response.

File size is more than 200 MB

Error code

R3520

Error description

This error will be thrown when the upload document size is more than 200 MB.

{
   "error":  {
        "message": “Unable to process the document due to the size limitation of 200MB. Please reduce the file size and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R3520”
    }
}

Suggested action 

Please upload a document with file size less than 200 MB and try again.

Image count inside the document exceeds 200

Error code

R3521

Error description

This error will be thrown when the image count inside the document exceeds 200.

{
    "error":  {
        "message": “Unable to process the document due to image count limitation of 200. Please delete some of the images and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/merge-api-possible-error-codes.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R3521”
    }
}

Suggested action 

Please delete some images from the document and try again.

Unable to process the request

Error code

R5000

Error description

Unable to process your request due to an error.

Error Response

{
    "error":  {
        "message": "An error occurred while processing your request. Please check and try again later.",
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5000”
    }
}

Suggested action 

This may due to an internal error. Please try again after some time.

Account inactive

Error code

R5001

Error description

Your Zoho account seems to be inactive.

Error Response

{
    "error":  {
        "message": "Your Zoho account seems to be inactive.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5001”
    }
}

Suggested action 

Activate your Zoho account and try again.

Account not confirmed

Error code

R5002

Error description

Your Zoho account registeration has not been confirmed yet.

Error Response

{
    "error":  {
        "message": "Your Zoho account has not been confirmed yet. Please confirm and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5002”
    }
}

Suggested action 

Confirm your Zoho account and try again.

IP not allowed or block-listed

Error code

R5003, R5004

Error description

You have performed this action using a blocked IP or an IP which is not allowed.

Error Response

{
    "error":  {
        "message": "You have performed this action from a block-listed IP.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5003”
    }
}

 

{
    "error":  {
        "message": "Your IP is not allowed to perform this action.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5004”
    }
}

Suggested action 

Use an IP which is allowed (not blocked) to complete this action.

Remote IP locked

Error code

R5005

Error description

Number of requests exceeds the allowed limit.

Error Response

{
    "error":  {
        "message": "Number of requests exceeds the allowed limit. Please try again later.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5005”
    }
}

Suggested action 

This may due to an internal error. Please try again after some time.

Invalid method

Error code

R5006

Error description

The API method you used in your request is invalid. For example, you might have selected GET method in a POST request. 

Error Response

{
    "error":  {
        "message": "Posting method seems to be invalid. Please try again with valid method.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5006”
    }
}

Suggested action 

Please use a valid method name and try again

POST only URL

Error code

R5007

Error description

This error is thrown when you try to access the URL using a different method instead of POST.

Error Response

{
    "error":  {
        "message": "Please access the URL through POST method.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5007”
    }
}

Suggested action 

Use only POST method to access the URL.

Antivirus host unreachable

Error code

R5008

Error description

Antivirus host is not reachable to do a virus check.

Error Response

{
    "error":  {
        "message": "Antivirus host was not reachable to do a virus check.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5008”
    }
}

Suggested action 

This may due to an internal error. Please try again after some time.

XSS detected

Error code

R5009

Error description

You have XSS content in your parameters.

Error Response

{
    "error":  {
        "message": "You have XSS content in your parameters. Please verify and try again.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5009”
    }
}

Suggested action 

Please verify the parameters and try again.

Unauthorised

Error code

R5010

Error description

You are not authorized to perform this operation. Permission denied.

Error Response

{
    "error":  {
        "message": "Permission denied. You are not authorized to perform this operation.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5010”
    }
}

Suggested action 

Please contact your administrator and obtain the access to perform the operation.

Invalid OAuthtoken

Error code

R5011

Error description

Invalid authorization header provided. The access_token you're using is either invalid or expired.

Error Response

{
    "error":  {
        "message": "OAuthtoken or OAuthspace seems to be invalid. Please try again with a valid token.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5011”
    }
}

Suggested action 

Create new access_token and try again.

Unsupported params

Error code

R5012

Error description

Your request has param types that are not supported in Writer API. 

Error Response

{
    "error":  {
        "message": "Unsupported parameters found. Please try again with supported parameters.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5012”
    }
}

Suggested action 

Please enter valid parameter value and try again.

Invalid ticket

Error code

R5013

Error description

Your API request is not authenticated.

Error Response

{
    "error":  {
        "message": "We failed to authenticate the API request. Please try with proper authentication.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5013”
    }
}

Suggested action 

Please check and try with proper authentication.

No sufficient previlege

Error code

R5014

Error description

You are not having sufficient previlege to perform this operation

Error Response

{
    "error":  {
        "message": "You do not have sufficient privileges to do this operation. Please contact your organization administrator.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5014”
    }
}

Suggested action 

Please check with your organization administrator.

Unknown host

Error code

R5015

Error description

You are trying to connect with an unknown domain.

Error Response

{
    "error":  {
        "message": "Uh-oh! You're trying to connect with  an unknown domain. Please try again with a valid one.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5015”
    }
}

Oauth Scopes missing

Error code

R5017

Error description

Some oauth scopes are missing while generating oauthtoken to invoke the APIs.

Error Response

 

{
    "error":  {
        "message": "Some oauth scopes seems to be missing. Please check and try again with a valid oauth scopes.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5017”
    }
}

Suggested action 

Add the missing oauth scopes required for invoking particular API, regenerate the oauthtoken and try again.

Unable to get document information

Error code

R5018

Error description

This error occurs when you try to get the details of a document which is already trashed.

Error Response

 

{
    "error":  {
        "message": "Document trashed. You can't perform this operation.”,
        "documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "R5018”
    }
}

Suggested action 

Try to get the details for an existing document.

Note: If you still find any trouble, please write to us at: support@zohowriter.com.