Create Document - Possible Errors
- Document conversion failure (R1010)
- File sized exceeded (R1007)
- Unsupported file extension (R1002)
- Virus detected (R1009)
- Invalid import URL (R1000, R1001)
- Unsupported content file (R1008)
- Uploaded document is corrupted (R1013)
- Password not provided (R1014)
- Invalid password (R1015)
- File format not supported (R1016)
- Filename is too large (R2005)
Document conversion failure
Error code
R1010
Error description
The below error occurs when the file that you're trying to upload could not be converted or imported in Writer.
Error Response
"error": {
"message": "We were unable to convert the uploaded document to the given format.”,
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1010”
}
}
Suggested action
Please try again with Writer supported documents.
File size exceeded
Error code
R1007
Error description
The size of the file you're trying to upload has exceeded the maximum file size supported by Writer.
Error Response
"error": {
"message": "Size of the file you're trying to import seems to be more than the allowed size.”,
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1007”
}
}
Suggested action
Please try to import again with Writer allowed size documents (upto 10 MB).
Unsupported file extension
Error code
R1002
Error description
The file you're trying to import has an unsupported extension.
Error Response
"error": {
"message": "File you're trying to import seems to have an unsupported extension.”,
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1002”
}
}
Suggested action
Please change the extension and try again.
Virus detected
Error code
R1009
Error description
The file you're trying to import via the web URL seems to contain a virus.
Error Response
"error": {
"message": "File you're trying to import seems to contain a virus.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1009”
}
}
Suggested action
Please try to import again with virus free documents.
Invalid import URL
Error code
R1000, R1001
Error description
Unable to import the required file. This may occur when you're trying to import a file from an invalid web URL.
Error Response
"error": {
"message": "We were unable to import the file.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1000”
}
}
"error": {
"message": "We were unable to import the file.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1001”
}
}
Unsupported content type
Error code
R1008
Error description
You get the above error when the file you're trying to import has an unsupported content-type.
Error Response
"error": {
"message": "File you're trying to import seems to be in an unsupported content-type.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1008”
}
}
Suggested action
Change the content-type/file format and try importing your file.
Uploaded document is corrupted
Error code
R1013
Error description
The file which you are trying to upload is corrupted.
Error Response
"error": {
"message": "Convert operation failed as uploaded document seems to be corrupted.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1013”
}
}
Suggested action
Please try again with uncorrupted documents.
Password not provided
Error code
R1014
Error description
The document imported seems to be password protected and the password is not provided. Hence, the conversion operation has failed.
Error Response
"error": {
"message": "Convert operation failed as the upload document is password protected. Provide a valid password and try again.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1014”
}
}
Suggested action
Please try again by passing the 'password' parameter along with the request (while importing the document).
Invalid password
Error code
R1015
Error description
The document imported seems to be password protected and the provided password is incorrect. Hence, the conversion operation has failed.
Error Response
"error": {
"message": "Convert operation failed as the password you've entered is incorrect. Try again with a valid password.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1015”
}
}
Suggested action
Please try again by passing the correct value for the 'password' parameter along with the request (while importing the document).
File format not supported
Error code
R1016
Error description
The file format (MS Word 97 or older) of the uploaded file is not supported. Hence, the conversion operation has failed.
Error Response
"error": {
"message": "Convert operation failed as the upload file format (MS Word 97 or older) is not supported.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R1016”
}
}
Suggested action
Please try again with the latest version of word document.
Filename is too large
Error code
R2005
Error description
The length of the filename provided exceeded the allowed limit.
Error Response
"error": {
"message": "Length of the parameters have not been configured correctly.",
"documentation_url": "https://www.zoho.com/writer/help/api/v1/general-errors.html",
"response_generated_time": 1594131798612,
"request_url": “https://<invoked_api_request_url>",
"errorcode": "R2005”
}
}
Suggested action
Please enter a valid name and try again.