Streamline customer operations and field service operations to deliver excellence
Drive customer satisfaction at every level with consistent, personalized support by transitioning smoothly from sales to field service.
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Offer support at every stage of the customer journey
For service businesses, the customer journey continues after a sale. Ensuring a great after-sales service is crucial for fostering long-term loyalty. With a comprehensive field service management platform, you can streamline operations, monitor work progress, elevate customer interactions, and deliver top-notch services.
The end-to-end field service management platform
Zoho helps you deliver excellent service experiences by offering a single platform to handle the entire spectrum of field operations.
Key benefits
Manage the complete process from request to resolution with efficient request handling and work order management.
Dispatch the right field agent for the job based on availability, skill, and proximity with assisted scheduling.
Equip field agents with relevant tools and information, and get real-time work progress updates with the Zoho FSM mobile app.
Handle billing and payments effortlessly with one-click invoicing and online payment support.
Integrate Zoho FSM with Bigin
and elevate customer experiences
Sync Contact and Account data
between the apps
Merge customer information between the application to ensure consistency in data. The Zoho FSM topping for Bigin lets you sync Contact and Account information bi-directionally between the applications. You can also eliminate manual data entry and errors that may occur due to it.
Enhance customer conversations
with contextual information
Hold data-backed customer conversations by accessing service records contextually on Bigin. View a customer’s service requests, estimates, work orders, and service appointments to provide informed solutions. You can also view the service records linked to a Deal to get information on the services associated with each sale.
Create new service records on Bigin
Use the Zoho FSM topping to create new service records directly within the Contacts, Accounts, and Deals modules in Bigin. Add installation requests for a closed deal or create estimates and work orders for customers to ensure seamless service and consistent customer care.
