Troubleshooting Zoho People 

This page discusses common issues and solutions that Zoho People users have faced and reached out to us.

• Unable to add users to Zoho People
• Issues with uploading files, viewing profile pictures, opening documents, etc for rebranded domain users.
• Issue with using 'noreply@zohopeople.com' as 'from address.

Unable to add users to Zoho People

The 5 most common error messages when trying to add users in Zoho People and what you can do to avoid:

1. Adding user failed because a user with the same email address already exists in the organization.

   This issue occurs when the email id of the user you are trying to add is an exact match to an existing active user's email address. No two email addresses of active users can be the same and therefore ensure that unique email addresses are used.

2. Adding user failed because an Invited user with the same email address already exists in the organization.

   This issue occurs when one of the invited users has a matching email address of the user you are trying to add. All active user email addresses must be unique.

3. Adding user failed because a user with the same email-address is in one of our data centers.

   This error is reported when a user with the same email address exists in any of our data centers. All active user email address is required to be unique across all data centers.

4. Adding user failed because a user is yet to complete account verification from their end.

   This error is reported when verification is pending from the user's side. When a user is invited from Zoho People, the user is expected to respond and login to verify their account (invitation link would be valid for 7 days)

5. All other errors

   For all other technical errors when adding users, contact support@zohopeople.com

Issues faced by Zoho People users with a rebranded domain (third-party cookies disabled in browser) 

The below-listed issues occur for rebranded domain users as third-party cookies are disabled in their web browser.

• File upload fails when trying to import files in any form.
• Profile picture is not displayed when photos were uploaded via accounts.zoho.com website.
• Unable to open documents uploaded by candidates during the onboarding process. (Zoho writer will not load)
• Mail merge documents cannot be accessed within Zoho People.
• When trying to send documents for e-sign, the Zoho Sign site will fail to load and thus cannot be accessed.
• Failure to load when viewing and generating reports through analytics integration.

For all the above-listed issues faced by rebranded domain users, it is essential that third-party cookies must be enabled in your web browser. Note that Apple's Safari browser has third-party cookies disabled by default. If you are using Chrome, Microsoft Edge, Mozilla Firefox, Opera, Safari, please use the steps below to check if third-party cookies are enabled in your web browser.

Enabling third-party cookies on your web browser:

• Google Chrome

1. At the top right corner, Click More (3 dot icon) > Settings.
2. Click Advanced at the bottom.
3. Now click Content Settings under Privacy and Security
4. Click Cookies.
5. Turn on Allow sites to save and read cookie data option.

• Mozilla Firefox

1. Open your Firefox browser. Click More (☰ Burger Icon) > Preferences.
2. Select Privacy & Security from the left panel of options.
3. Uncheck the Third-Party Cookies option.

• Microsoft Edge

1. ​Open Microsoft Edge. Click on the more icon (3 dot icon) > Settings.
2. Go To Site permissions tab on the left menu pane.
3. Select cookies and site data.
4. Uncheck Block-third party cookies option.

• Safari

1. ​Open your Safari browser. Click the Safari Menu from the top left corner of your screen and choose Preferences.
2. Click on the Privacy tab.
3. Now uncheck the Prevent Cross-site tracking and Block all Cookies option.

• Opera

1. Open Opera browser, click on the Opera Menu Icon. Select Settings.
2. Scroll down to Site Settings under Privacy and Security.
3. Select Cookies and site data.
4. Enable Allow sites to save and read cookie data and uncheck Block third-party cookies option.

Issues with using 'noreply@zohopeople.com' as 'from' address

This error occurs in two situations

• When trying to use 'noreply@zohopeople.com' 'from' address and the the recipient  field (to, cc, bcc, replyto) contains a contact email address.
• When trying to use 'noreply@zohopeople.com'  'from' address and the recipient field (to, cc, bcc. reply to) contains an email address form field.

Solution:
To avoid the above discussed problem, you can use three options

​Option 1
Setup and use a default from address for your organization. You can configure this in Settings > Company Details > Default From Address. You can then use this address as the 'from' address.

Option 2
When configuring any email notifications under Automation, Use Person Performing Action option for the from address.

Option 3
Use an email address that is of a verified domain. You can add and verify domains from Domains page in Settings > Domains. Once verified, you can use any email address with that particular domain for the 'from' address.