Performance
and scalability
in Zoho People

Overview

Scalability is the ability of the system to increase throughput while maintaining quick response times. For example, when the number of real-time users doubles, the system must be capable of sustaining twice the amount of throughput without any lag in response time.

In the constantly evolving world of work, it is vital to adopt software solutions that grow alongside your company while also improving efficiency. Scalable software empowers your business to meet its changing needs by adeptly handling the increasing workload without any compromise on performance.

At Zoho, we own, operate, and maintain our infrastructure, including all network components. This allows us to offer our customers an exceptional level of support, customization, and performance without being constrained by third-party facilities.

We provide a proprietary cloud-native platform, specifically designed to meet the ever-evolving needs of modern applications. Our servers automatically scale according to real-time traffic, ensuring optimal performance and uninterrupted user experiences.

Zoho People runs on highly scalable architecture, infrastructure, and frameworks. It offers horizontal scalability in the event of an increase in load by adding more front-end servers to the system. As a result, the system processes a higher volume of requests, improving overall throughput.

Given below are services provided by Zoho People to help scale your business.

Flexible setup
and ease of use

Zoho People is a cloud-based HR software that comes with an intuitive user interface that's easy to set up since it's hosted over the internet. All kinds of support will be provided by the Zoho People team. The only requirement to use our system is a stable internet connection.

Granular customization

Zoho People provides you the flexibility to customize it to your specific business requirements. For example, the attendance service in Zoho People enables you to easily set up different attendance settings for individual users or shifts. Similarly, the performance service allows you to customize appraisals with the timelines and processes that work for you. You can run appraisal cycles based on the date of joining, location, role, or designation, and even include self-appraisals and multi-rater feedback as part of appraisals. This level of customization allows you to efficiently manage multiple business units, cross-functional teams, and multiple organizations with independent setups.

Custom services

Every organization is unique, and so are its requirements. Zoho People offers you the flexibility to go beyond what we offer and create custom services from scratch. From tailor-made forms to workflow templates and automated actions, you can create services that perfectly align with your company's goals and enable your employees to use them effectively.

Connected system

Zoho People effortlessly integrates with native Zoho apps like CRM, Projects, Payroll, Books, and other third-party applications like AdobeSign, MS Teams, QuickBooks to simplify work and increase productivity. Visit our marketplace to discover all the apps that Zoho People seamlessly integrates with. Additionally, Zoho People offers APIs to facilitate the integration of HR modules with third-party applications. Zoho People's API is independent of programming languages, helping you to develop applications in any programming language.

Mobile HR

Stay connected with employees and HR teams at all times with Zoho People's mobile app, available on Android and iOS. From marking attendance and logging time to tracking performance and managing approvals, you can perform a range of HR actions from anywhere and anytime with the mobile application.

Secure software ecosystem

Your HR software contains sensitive data, and you need robust measures to ensure its protection. Zoho People provides you with multiple layers of protection, including two-factor authentication, access controls, and encryption to safeguard your data. Learn more about Zoho People's security and privacy.

99.9% availability

All services of Zoho, including Zoho People, are responsible for ensuring availability as per our uptime SLA of 99.9%. We do this by effectively handling hardware and software failures and threats like denial of service attacks. The live status of all Zoho services can be monitored at https://status.zoho.com/

Fault-tolerant architecture

Our servers are kept in data centers that are separated geographically and have the finest backup for prompt disaster recovery. Our fault-tolerant architecture ensures continuous service delivery, so our users never lose access to their apps. High redundancy of our data centers minimizes possible downtime and improves app performance.

Efficient traffic distribution

Our load balancers seamlessly distribute incoming traffic across our app servers. In order to cater specifically to API and web requests, we have established a separate set of app servers. We also have an event-based monitoring system that diligently tracks the requests, promptly alerting our team in case of any irregularities or potential issues.

Centralized management

Zoho offers specialized tools for effective monitoring, troubleshooting, and resource management. The scaling operations are abstracted and carried out by us at a platform level, and we scale our resources according to their usage. Based on specific needs, we are capable of manually provisioning clusters and application servers.

Business continuity and disaster recovery

Zoho takes responsibility for building products that are secure, reliable, and robust. We securely store your data in state-of-the-art data centers located worldwide.

Application data is securely stored on resilient storage that is replicated across multiple data centers. The data in the primary data center is replicated in the secondary data center in near real time. In the event of a failure in the primary data center, the secondary center takes over operations, ensuring minimal to no loss of time. Both centers are equipped with multiple Internet Service Providers (ISPs), further enhancing their reliability and connectivity.

Additionally, we have implemented measures to ensure uninterrupted business operations with power backup, temperature control systems, and fire prevention systems. We also have a business continuity plan for our major operations, such as support and infrastructure management.